The role of a Customer Services Team Leader in the financial services sector requires exemplary interpersonal skills, a customer-centric approach, and a proven track record in team leadership. Located in Cardiff, the successful candidate will manage a team within a bustling customer service department, ensuring the delivery of high-quality financial services. Client Details Our client is a highly esteemed entity within the financial services sector. With over 10,000 employees, they have a substantial presence across multiple regions. They are known for their commitment to innovation, quality service, and professional growth. Description Lead and manage a customer service team to deliver high-quality financial services. Develop and implement customer service protocols and standards. Handle escalated customer complaints and resolve issues promptly. Monitor team performance and provide feedback for improvement. Facilitate training and development programmes for team members. Collaborate with other team leaders to achieve departmental goals. Ensure compliance with industry regulations and company policies. Report to senior management on team performance and customer feedback. Profile A successful 'Customer Services Team Leader' should have:. Previous experience in a team leader role ideally within the financial services sector. Strong leadership and people management skills. Excellent problem-solving abilities and a customer-focused approach. Proficient in using customer service software and CRM systems. Knowledge of financial services industry regulations and standards. Job Offer A competitive salary in the range of £200-£300 per day depending on experience. Hybrid Working A supportive and professional work environment in Cardiff. Opportunities for professional development and growth. The chance to work in a bustling customer service department within the financial services industry. We encourage all suitable candidates, excited about the opportunity to make a significant impact in a reputable company, to apply.