Salary: £15.95
Hours: 37 hours
Job Role:
1. To provide an efficient, effective and customer-friendly front-line Reception service for the Housing Advice Centre and its customers.
2. To contribute to the achievements and targets set within the Housing Advice Centre by supporting the effective provision of a high-quality customer care service.
3. On occasion, to provide administrative support to Senior Officers and other Housing Solutions Team staff commensurate with the grade of the post.
4. To deal with enquiries from members of the public, customers, colleagues, and partner agencies contacting the Housing Advice Centre whether in person or by telephone.
5. To maintain an Appointment’s Register for clients where appropriate.
6. To ensure customer satisfaction at the first point of contact with the Service.
7. To comply with the Housing Advice Policy and Procedural Manual.
8. To liaise with other sections of the Community Housing Division and other Council Divisions relating to non-housing matters.
9. To process incoming and outgoing mail.
10. To maintain and update any relevant ICT systems and utilise any digital solutions particularly in respect of recording and monitoring levels of contact with the Service.
11. To undertake photocopying, filing, and mail monitoring as required.
12. When office-based, to keep the Service Reception area in the Housing Advice Centre in a clean and tidy condition.
13. To maintain both electronically and in hard copy format any information and reference leaflets to be provided to customers.
14. To ensure all customer information boards contain up-to-date information for the public on all homelessness and housing-related matters.
15. To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.
16. To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.
Contact: Rebecca Bentum, 02075376607
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