Assistant Resident Services Manager - North Acton - £32,000 to £35,000 plus 10% discretionary bonus My client, a globally established and leading Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to an exciting residential Build-to-Rent development comprising of 170 units in North Acton.You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development. Key Responsibilities Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time Responding to rental enquiries, booking in and conducting viewings and agreeing offers Aiming to achieve 97% and above occupancy Completing all applicant vetting Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers Processing offers and completing all tenancy documentation Providing weekly statistics on enquiries and producing market analysis on rents Negotiating renewal tenancy terms and processing the relevant documentation Provide first class customer service to residents Organising and running tenant services via third parties and in house Ensuring up to date resident communication via various channels including social media Seeking special offers and discounts for residents from local businesses Creating a community feel through communication, events and innovations To act as first point of call for residents to report maintenance issues Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained Carrying out regular inspections of communal areas and apartments Organising minor works between tenancies to maintain first class presentation of apartments Completing check in and check out reports; determining deposit returns Work alongside the Building Manager to ensure H&S statutory requirements are met across the development Skills, Knowledge and Experience Previous BTR/Lettings/Property Management experience required Candidate with strong leasing experience would be ideal Strong Customer Service background Ability to think on their feet and make considered decisions with a common-sense approach Outgoing, warm and friendly personality with a positive attitude Organised, meticulous and tenacious Excellent written and spoken communication IT literate and Social Media savvy Strong financial management skills Working Hours: Monday to Friday 9am to 6pm (Occasional Saturday if a resident event with a day off in lieu given) Salary: £32,000 to £35,000 plus 10% discretionary bonus Extensive benefits: please ask for benefits booklet Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk