Admin and Customer Service (Temporary) Pay: £11.44 Location: LS9 Hours: Mon-Fri (40 hours) Job Purpose: Provide administrative support and customer service assistance, ensuring efficient operations and positive customer experiences during a temporary period. Key Responsibilities: Administrative Duties: Answer phone calls, respond to emails, and direct inquiries to appropriate departments. Manage calendars, schedule meetings, and coordinate appointments. Data entry, maintain and update client/customer records in databases and systems. Prepare and process correspondence, reports, and documents as needed. Assist in filing, organizing paperwork, and maintaining office supplies. Support team members with various administrative tasks as required. Customer Service Duties: Provide excellent customer service through phone, email, or chat. Resolve customer complaints or issues promptly, ensuring a high level of satisfaction. Process orders, returns, and exchanges according to company procedures. Answer questions regarding products, services, policies, and procedures. Keep detailed records of customer interactions and follow up as needed. Additional Tasks: Assist with special projects as assigned by supervisors or team leads. Collaborate with the sales or marketing team to handle client/customer inquiries. Monitor and maintain customer service platforms, ensuring timely responses. Skills and Qualifications: Essential Skills: Strong written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Suite. Excellent organizational and time-management abilities. Ability to multitask and work under pressure to meet deadlines. Ability to maintain confidentiality when handling sensitive information. Customer-focused with a friendly and professional demeanor. Experience: Previous administrative or customer service experience is desirable but not mandatory. Experience working in a team-oriented environment. Qualifications: High school diploma or equivalent (required); additional qualifications in administration or customer service are a plus. Familiarity with CRM software or office management systems is advantageous. Working Conditions: Temporary role, duration specified (e.g., 1-3 months). Full-time or part-time, depending on the needs of the company. Office environment or remote, depending on the employer. Personal Attributes: Strong attention to detail. Positive attitude and team player. Ability to adapt quickly to changing priorities. Professional appearance and demeanor.