At CPG Logistics, the IT Application Support Engineer ensures the smooth operation of business-critical systems that drive our logistics and supply chain services. This role focuses on maintaining and optimising applications to support warehousing, transportation, and inventory management. The ideal candidate is a problem-solver with a solid understanding of IT systems in the logistics sector, ready to collaborate with cross-functional teams to enhance operational efficiency.
Key Responsibilities:
1. Application Support and Troubleshooting
• Serve as the first point of contact for application-related issues within CPG Logistics' core systems, including warehouse management systems (WMS), transportation management systems (TMS), and inventory platforms.
• Diagnose and resolve technical issues to minimize downtime in logistics operations.
• Analyse system logs, investigate root causes, and implement solutions.
2. System Maintenance and Upgrades
• Manage system configurations, patching, and upgrades to ensure applications remain secure and efficient.
• Conduct performance tuning and implement enhancements for applications used in logistics workflows.
3. User Support and Training
• Provide hands-on support to operational teams, ensuring they can efficiently use logistics applications.
• Develop training materials and deliver sessions to end-users on system updates or new features.
4. Collaboration and Continuous Improvement
• Work closely with warehouse, transportation, and customer service teams to understand operational needs and identify application improvements.
• Partner with external vendors and internal development teams to deploy new features or resolve complex issues.
5. Monitoring and Reporting
• Monitor the performance of applications critical to supply chain operations and address potential bottlenecks proactively.
• Generate detailed reports on support requests, incident resolution times, and application performance metrics for management review.
6. Documentation and Compliance
• Maintain accurate records of support incidents, configurations, and system changes.
• Ensure applications comply with industry regulations, security standards, and internal policies.
Skills and Qualifications:
Required:
1. • Bachelor’s degree in computer science, Information Technology, or relevant experience.
2. • Proven experience in IT application support, ideally within the logistics or supply chain sector.
3. • Familiarity with logistics applications such as WMS, TMS, or ERP systems.
4. • Strong knowledge of databases (SQL), operating systems and application monitoring tools.
5. • Knowledge of ITIL practices for incident, problem, and change management.
6. • Excellent troubleshooting and problem-solving skills.
7. • Strong communication and interpersonal skills, with the ability to work effectively across departments.
Preferred:
1. • Experience with cloud platforms (e.g., AWS, Azure) and SaaS-based logistics solutions.
2. • Basic programming or scripting skills (e.g., Python, PowerShell).
3. • Knowledge of Java, SAP, Linux would be advantageous.
4. • Understanding of data integrations such as EDI or APIs for logistics applications.
This role requires on-site presence at CPG Logistics facilities to support warehouse and logistics operations effectively. Occasional after-hours or weekend work may be needed to address critical issues or system upgrades.
Why Join CPG Logistics?
1. • Be a key contributor to the success of a leading logistics provider.
2. • Work with state-of-the-art technology that powers supply chain efficiency.
3. • Enjoy opportunities for career growth in a dynamic, fast-paced environment.
4. • Join a supportive and collaborative team dedicated to innovation and operational excellence.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
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