Job Title:
Quality Engineer
About the Role:
We are seeking an experienced Quality Engineer to join our team at Fortress, a global leader in safety solutions for industrial robots and machines.
The successful candidate will be responsible for designing, developing, inspecting, and improving quality standards of operational processes and manufacturing outputs supporting all our customers.
Main Responsibilities:
* Oversee customer cases to ensure action is taken within allocated time frames and issues are resolved through recognised problem-solving techniques to lower the number of customer complaints.
* Be the first point of contact for Quality Assistance when dealing with manufacturing, supply chain, and customer-related issues.
* Maintain all quality specification documentation within the quality system, including creation and maintenance of technical specifications, work instructions, procedures, and other documentation where necessary.
* Provide guidance, review, and support on improvements to production and process controls, including handling of nonconformities through ICAR and 8D processes.
* Ensure Root Cause Analysis is carried out in a timely manner and provide support to the rest of the team as required.
* Conduct internal audits in-line with requirements of the Internal audit schedule. Support the Quality Manager in audit follow-up through to closure of any minor/major NCRs raised during the audit.
* Review in-process and final product specifications to evaluate and set quality requirements.
* Participate in devising and implementing methods and procedures for inspecting, testing, and evaluating raw materials, components, and finished products.
* Provide knowledge on advanced techniques to ensure assurance is designed into products and processes, including Design/Process FMEA, Statistical Process Control, Gauge R&R Studies, and Lean Six Sigma.
* Perform analysis of production and process data to identify trends and recommend improvements to processes and procedures to reduce and control manufacturing process defects, identify key process indicators KPIs.
* Provide guidance on development of verification and validation plans, test and sampling methods, sample size determination, and acceptance criteria.
* Monitor and reduce internal scrap and rework, report KPIs monthly and as required.
* Provide quality perspective in support of design control and change control activities, including Stage Gate reviews.
* Lead and/or participate in cross-functional teams to support new product development, quality improvement, and cost savings projects.
* Interact with other departments, including suppliers and customers, regarding quality matters.
* Provide cover to all areas of the business as required, including cover for quality staff absence and planned leave.
Qualifications & Experience:
* At least 3 years' experience in a similar quality role within a manufacturing environment.
* Internal Auditor – ISO 9001:2015 minimum requirement. Lead auditor would be an advantage.
* Membership of Chartered Quality Institute would be advantageous.
* HNC/HND or NVQ Level 4 Qualified Mechanical Engineer desirable.
* Lean Six Sigma, 8-D problem solving, Kaizen, 5-WHY, Fishbone experience.
* Experienced in using ERP systems and Microsoft Office Suite. Salesforce experience would be advantageous.
* Metrology and CMM experience preferred but not essential.
Personal Specification:
* A positive and flexible approach to working time and travel (occasional travel incl. overseas may be needed).
* A self-motivated, professional, and confident attitude.
* The ability to persuade and influence colleagues to achieve favourable customer quality outcomes.
* The ability to make instant decisions under pressure, whilst paying attention to detail.
* The ability to communicate at all levels, including quick, concise, and accurate report writing.
* The ability to work as part of a team.
Salary:
$70,000 - $90,000 per annum, depending on experience.
Location:
Fortress HQ, [location], UK.