Closing date: 27 April 2025 Recruitment Partner: Matt Haywood - matt.haywoodboots.co.uk About the role Boots.com control team is at the forefront of fulfilling our customers requirements in an ever increasing and evolving digital environment. This exciting, fast paced moving environment ensures all customers orders reach the customers on time and in the most efficient way. Key cross functional working with other supply chain and boots.com teams. Provide excellent customer service with a mindset of customer excellence. The Boots.com Control manager, will be instrumental in helping the organisation to achieve its Agile Transformational goals. Responsible for embedding an Agile culture, methodology, tools and techniques in order to help teams keep a delivery and learning cadence that helps to remain focused on delivering value against the organisational outcomes, while remaining creative and dynamic. Responsible for guiding teams through the implementation process, encouraging colleagues and leadership to embrace the Agile mind-set and associated methodologies. Key Responsibilities: To provide night shift management of warehouse management systems which fulfil Boots.com orders and ensure KPI’s and SLAs are achieved, monitoring the daily workload progress & take any systems, engineering or operational actions necessary to ensure the work is completed on time Responsible for managing, leading & motivating a specialist team of Assistant control managers Analysis of issues post-resolution to accurately conclude the root cause & develop a clear action plan for resolution. Ensure issues & their resolution are documented accurately & best practice shared with other Control Room Managers Working with departmental managers, planning manager and knapp engineering managers to control and highlight requirements for current day and future days work load requirements Management of on site severity 1 issues with any of the boots.com burton systems including owning communications to senior stake holders. What you’ll need to have Experience of managing a technical team, IT equipment & resolving system related problems Experience of writing / developing management reports, working with automated warehouse systems & controlling use & repairs of IT equipment Exposure to project based work, warehouse processes & flows & extensive operational & people management skills A Self starter who can be an ambassador for the company & functional culture Demonstrate a flexible & adaptable approach, be able to resolve conflicts, maintain relationships & influence performance. Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better. What's next Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Keywords Control