The outcome team is responsible for finalising the process when a patient is referred to the Continuing Healthcare team which we are a part of.
Our daily / weekly tasks include producing the correct outcome letter and using our electronic postal system to send them to both the patient and next of kin.
We also liaise with social services and nursing/residential homes to advise them of the correct outcome. Our team deals with any queries that arise from the completion of the outcome process.
Main responsibilities include but are not limited to:
1. Correctly implement the outcome process for every case.
2. Update the in-house computer system in line with procedures, ensuring that all necessary documents are uploaded and decisions made are reflected on the system correctly.
3. Use our electronic postal system to send out letters to both the patient and next of kin if required.
4. Successfully resolve any queries received, referring these as necessary to your line manager.
5. Liaise with other staff, social services, nursing and residential homes, and next of kin as necessary.
6. Learn and follow the process procedures for the outcome team.
7. Learn and use the in-house computer system effectively.
8. Produce and process the correct outcome letter for each case.
9. Deal effectively with any queries that result from our process.
10. Liaise as necessary with other internal staff and external users.
Surrey Heartlands is a partnership of organisations working together with staff, patients, their carers, families, and the public to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place Partnerships Are Known As:
1. North West Surrey Alliance
2. Guildford and Waverley Alliance
3. Surrey Downs Health and Care
4. East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint. To deliver our objectives, we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability and those from Black, Asian, and Minority Ethnic (BAME) backgrounds.
For further details or informal visits, contact:
Name: Paul Wilkins
Job title: Outcome Administrator
Email address: paul.wilkins1@nhs.net
Telephone number: 03005611431
I work a 3-day work pattern: Tuesday to Thursday, 8 AM - 5 PM.
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