Job summary DSFS are looking to appoint to the vacancy of ICT End User Services Support Technician. The successful candidate will have some ICT experience, be suitably qualified and able to provide expert technical and non-technical ICT End User Support to a variety of customers and third-party suppliers across a variety ICT Hardware and Software packages and platforms which are deployed and installed across the Trust and other remote sites across North Derbyshire. The post holder will be expected to investigate, troubleshoot, and aim to 1sttime fix and resolve a variety of support calls as they are reported and prioritised, which will involve driving to remote satellite sites across North Derbyshire or remote fixing raised issues or requests using various connection tools. As well as supporting existing Hardware and Software, the post holder will be expected to setup, Install, and configure new ICT assets and software packages as required, ensuring that all ICT policies, procedures are adhered to and that we are working within defined technical, safety standards and guidelines. All candidates and existing Post Holder's must Adopt, embrace, and demonstrate the DSFS 4 Colour approach and 4 R value approach in everything you do.A Full Driving Licence is essential for this post; and the candidate must be prepared to travel to remote sites, where and when this is required. Main duties of the job All candidates require a Full Driving Licence which is essential for this post, as it will be necessary to travel between offsite locations across North Derbyshire. Provide technical support to Trust IT users in their day-to-day use of End User IT assets. Resolve faults relating to the Trust's desktop and portable equipment to the required quality standards within the agreed timescales at both main and remote sites Configure and install new IT equipment using the Trust's current operating system and application deployment tools Package and deploy application clients using the Trust's current deployment tools. Contribute to the writing and maintaining of IT operational procedures. Prepare, test and deploy manufacturers updates and patches relating to desk top / mobile IT equipment using the Trusts current patch management tools. Work alongside third-party suppliers; remotely, by telephone, over email or face to face to resolve issues or faults, deliver upgrades, apply enhancements. Maintain accurate records relating to all, incidents, service requests and changes using the Trusts approved reporting and recording systems and procedures. Undertake scheduled back-up tape changing and backup checking procedures for all relevant servers including daily proactive infrastructure checks. Contribute to the delivery of agreed ICT projects. To undertake other appropriate duties as agreed from time to time which are consistent with the responsibilities and pay scale of the post. About us Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive. DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together. Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered Please see below link for the DSFS website. DSFS - Derbyshire Support & Facilities Services Limited | DSFS When applying for roles please complete all sections of the application form. Date posted 04 April 2025 Pay scheme Other Salary Depending on experience Dependant on Experiance Contract Fixed term Duration 7 months Working pattern Full-time Reference number 166-DSFS-7088318 Job locations Chesterfield Royal Hospital Top Road, Calow Chesterfield S44 5BL Job description Job responsibilities Please Take look at the attached Job description and Personal Specification for full details on this exciting vacancy Job description Job responsibilities Please Take look at the attached Job description and Personal Specification for full details on this exciting vacancy Person Specification Qualifications and Training Essential GCSE - English & Maths at Grade C or above (or equivalent) along with an IT related qualification Desirable 4 further GCSE's (or equivalent) at Grade C or above. Experience Essential Significant experience in a business IT support role Desirable Responsive, Reliable, Resourceful, Respectful Service Excellence Through Our People PERSON SPECIFICATION Post Title: ICT End User Support Technician Assessment Criteria Essential Desirable How Assessed Qualifications and Training GCSE - English & Maths at Grade C or above (or equivalent) along with an IT related qualification 4 further GCSE's (or equivalent) at Grade C or above. o Application form Experience Significant experience in a business IT support role Previous experience in a healthcare environment Skills and Knowledge Essential Excellent telephone manner Microsoft Windows 10-11 onwards and current Office 365 products. NHS Mail, Outlook, E-mail and Internet products. Basic networking knowledge Ability to prioritise workload Good working knowledge of ICT related hardware and End devices Desirable Experience of working in a Virtual Desk Top Infrastructure. Desk top patch management and deployment Application packaging and deployment using industry standard tools Personal Attributes Essential Effective verbal communication at all levels Professional Appearance Professional manner Able to work alone and use initiative Able to work as part of a team Awareness of confidentiality Full Driving licence and willingness to use own transport, for disabled applicants' alternative arrangements may be made, if necessary. Desirable Good understanding of electrical safety issues. Motivation to develop / progress within the IT industry Person Specification Qualifications and Training Essential GCSE - English & Maths at Grade C or above (or equivalent) along with an IT related qualification Desirable 4 further GCSE's (or equivalent) at Grade C or above. Experience Essential Significant experience in a business IT support role Desirable Responsive, Reliable, Resourceful, Respectful Service Excellence Through Our People PERSON SPECIFICATION Post Title: ICT End User Support Technician Assessment Criteria Essential Desirable How Assessed Qualifications and Training GCSE - English & Maths at Grade C or above (or equivalent) along with an IT related qualification 4 further GCSE's (or equivalent) at Grade C or above. o Application form Experience Significant experience in a business IT support role Previous experience in a healthcare environment Skills and Knowledge Essential Excellent telephone manner Microsoft Windows 10-11 onwards and current Office 365 products. NHS Mail, Outlook, E-mail and Internet products. Basic networking knowledge Ability to prioritise workload Good working knowledge of ICT related hardware and End devices Desirable Experience of working in a Virtual Desk Top Infrastructure. Desk top patch management and deployment Application packaging and deployment using industry standard tools Personal Attributes Essential Effective verbal communication at all levels Professional Appearance Professional manner Able to work alone and use initiative Able to work as part of a team Awareness of confidentiality Full Driving licence and willingness to use own transport, for disabled applicants' alternative arrangements may be made, if necessary. Desirable Good understanding of electrical safety issues. Motivation to develop / progress within the IT industry Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Chesterfield Royal Hospital NHS Foundation Trust Address Chesterfield Royal Hospital Top Road, Calow Chesterfield S44 5BL Employer's website https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)