White Cross Vets, Wolstanton, Newcastle-under-Lyme, West Midlands
As a Client Care Coordinator, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk.
You will greet all clients warmly and professionally, answer phone calls, and deliver exceptional customer service. Provide clients with informative and empathetic guidance, converting inquiries into appointments to support pet healthcare. Ensure accurate invoicing and payment collection while presenting a knowledgeable and professional image that promotes the practice and instils confidence in our clients.
Wolstanton is a thriving practice equipped with excellent facilities, including four consultation rooms, dedicated cat and dog wards, an operating theatre, digital X-ray, dental X-ray, ultrasound, and access to an endoscope when needed. We proudly hold the ISFM Silver Award for cat care and the IVC Evidensia Patient Safety Award.
Our veterinary team is passionate about all areas of general practice, with a strong commitment to providing high-quality clinical care. Regular audits are conducted to ensure the team consistently delivers gold-standard first opinion pet care.
What We’re Looking For
We are seeking a receptionist with a positive, can-do attitude, excellent communication skills, and a genuine love for both pets and people. You’ll bring confidence and a naturally caring nature, fitting seamlessly into our friendly practice teams while delivering a high-quality experience for both pet owners and their pets. Previous experience in a busy reception environment, including managing phone calls and handling cash, is desirable. Experience with sensitive information, working under tight deadlines, and using IT systems would be beneficial. As this role often involves supporting clients in emotionally challenging situations, the ability to stay calm, composed, and friendly under pressure is essential.
Working Pattern
This is a part-time position, working 30 hours per week. The shift pattern will be between practice opening times of Mon-Fri 8:30am-7pm and Saturdays, so flexibility will be required.
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from (please note some benefits will be subject to pro-rata):
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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