It's fun to work in a company where people truly believe in what they are doing!
We are currently looking for several Customer Service Support to join our team in our award-winning business based onsite in Auchincruive, Ayr.
At Neogen, we partner with our customers to protect and enhance the world’s level of food and animal safety. By offering a diverse suite of solutions for the food, beverage, animal protein and agriculture industries, we empower our customers to safeguard their brands and create better products. We also have the privilege to partner with companies in the companion and performance animal industries, as well as the fields of life sciences and toxicology.
Our team here supports the Indian, European, Middle Eastern and African (iEMEA) territories for Neogen Corporation, a top performing NASDAQ listed business employing over 2,000 people worldwide.
What you’ll be doing:
1. Inputting orders for equipment servicing and repair.
2. Assisting with customer complaints.
3. Creating new customer accounts - including issuing and receiving new application agreements, and liaising with relevant internal departments to ensure timely completion of customer supplier questionnaires.
4. Managing ticket assignment within our CRM system.
5. Handling customer complaints in a timely manner.
6. Responding to customer and sales rep enquiries regarding order and stock status updates in a timely manner, including prompt issuing of certificates of analysis, technical documents and shipping documentation and product back-order status updates.
7. Liaising with other internal departments including logistics and admin to ensure timely order flow management.
8. Responding to e-mail and telephone queries in a timely manner.
About you:
9. Confident in the use of Microsoft Office systems.
10. Having an understanding of food safety would be beneficial.
11. Efficient at organizing daily workload.
12. Customer service experience an advantage
13. Additional languages would be a benefit – German, Spanish, Italian, Polish