Job Title: School-Based IT Technician Overview:We are seeking a proactive and customer-focused IT professional to provide on-site technical support across school environments. The role involves scheduled and ad-hoc visits to resolve technical issues, maintain IT systems, and support teaching staff with technology. This position is ideal for someone with strong IT troubleshooting skills and a commitment to exceptional customer service. Key Responsibilities: Serve as the in-house IT technician for multiple schools, addressing technical issues and providing tailored advice. Own and resolve issues efficiently, ensuring clear communication and client satisfaction. Maintain accurate documentation of school IT infrastructure, updates, and support activities. Provide first-line support and escalate server issues as needed. Install and configure hardware, software, and peripherals, adhering to licensing and security standards. Manage school networks, including backups, user accounts, and antivirus updates. Offer guidance on web filtering, email filtering, and Firewall setups. Support teaching staff in using IT equipment and ensure adherence to school policies. Maintain and monitor IT assets, ensuring systems remain functional and secure. Liaise with senior management and feedback opportunities for service improvements or upgrades. Essential Skills: IT troubleshooting and support experience. Proficiency in Microsoft Windows and Office applications. Knowledge of Active Directory, Group Policy, and basic networking (LAN/WAN, DHCP, DNS). Familiarity with filtering, safeguarding software, and mobile devices (iOS/Android). Experience with Microsoft Windows Servers and networking technologies (Cisco, D-Link). Strong communication, organizational, and time management skills. Desirable Skills: Windows Server 2012-2016 administration, SQL maintenance, and VMware/Hyper-V knowledge. Experience with Cisco Meraki, WatchGuard, and Veeam. Requirements: Full UK driving license. Enhanced DBS certification.