Overview
McDonald's is one of the most recognized brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community, and Family. We live by our values every day and are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunity open to all.
As Shift Manager, you will accomplish all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by following production, productivity, quality, and customer service standards. As a shift manager, you will be monitoring operations, reallocating resources, and solving operational problems.
You will be working within a multi-million-pound restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability, and delivering an outstanding customer experience.
This position is open to people who have experience managing and leading teams within the retail, hospitality, business, or a customer-focused environment. Additionally, this role is restaurant-based and involves working changeable shift patterns, including weekends and bank holidays.
Position Requirements:
1. Display leadership and role model customer-focused behaviors to delight our customers.
2. Deliver personalized service and connect with our customers.
3. Lead by example.
4. Adapt to customer needs through your team.
5. Answer customer queries, keeping up to date with knowledge on our food and promotions.
6. Use initiative, confidence, and problem-solving when interacting with colleagues and customers.
7. Treat all colleagues and customers with courtesy and respect.
Position Attributes:
You will work a variety of day parts, including breakfast, evenings, and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands, and much more.
Pay rates: Upon joining the team, you will be training and gathering the knowledge of our expectations and goals. Starting rate for training is £12.12 per hour. After training, pay will increase to up to £14 per hour.
Location:
Leeds - Elland Road
Hoxton Mount
Leeds
United Kingdom
LS11 8BU
There’s always support as you’re doing the role.
Training and Support:
At McDonald's, we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.
Employee Discounts:
Discounts at hundreds of major high-street and online retailers.
Pension Scheme:
If eligible, you will be enrolled onto our pension scheme.
Performance Reviews:
Every year, you’ll have a review with your manager, which can make a real difference to your pay. You’ll get a bigger pay rise if your reviews show you’re doing well.
Flexible Scheduling:
We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.
Service Awards:
We celebrate continuous service with rewards throughout your employment with us.
Free Meal:
You’ll be entitled to a free meal during your shift.
Learning and Development:
At McDonald’s, we believe in opportunity for everyone. If you want to learn, develop, and further progress your career, we’ll give you the chance.
Why Work Here:
Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do, making sure we can continue to evolve alongside a changing world.
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