Job Title: Operations Manager ( x2 positions) Location: London Package: Subject to experience Start: 1st July / 1st August End: January 2022 About Broadwick Live: Broadwick Live is a global events and venues business as well as a rights owner to a growing number of award-winning venues and festivals. We specialise in the repurposing and regeneration of found, mixed-use spaces that are developed into the highest quality venues, housing the most creative programming and production. The venues include Printworks London, Exhibition London, The Drumsheds and Depot at Mayfield. We work with the biggest and most influential music acts, to deliver innovative music programming and one of a kind music experiences. About the role: There is now a very exciting opportunity for two talented and ambitious Operations Managers to join Broadwick Live's Printworks London team and play a pivotal role in the running of our music events at the venue. Reporting to the Senior Operations Manager, you will have scope to manage all aspects of the events. You will play a key role in the successful delivery of over 40 music shows across our Autumn/Winter 2021 series. To be successful, you will have excellent previous demonstrable experience in a similar role within the entertainment industry, with a good understanding of live and electronic music events. You will have a natural passion for customer service combined with strong operational acumen and excellent team leadership skills. You will be extremely organised, with a real ability to get things done, and a strong determination and understanding of how to drive the business forward. The role will combine a mix of remote, office and site-based working. You will be expected to be available initially for a minimum of 2-3 office days per week at the Broadwick Live Offices in Canada Water, London, as well as working on site at each event when the series of shows begins in September. During show days, this will be a very hands-on role, and you will be a key member on site helping to lead the build, break and overall delivery of show operations for each event. You’ll be responsible for: Show Planning; assisting with all aspects of operational planning for show day operations at the venue. Show Delivery; assisting & leading with the management of show day operations on both event and non-event days. Show Coordination; coordination of external suppliers, staff, artist brands & external promoters to assist with the delivery of music shows. Oversight of Event Safety, working with the Health and Safety Advisor in both pre-planning and on-site delivery. Being the key point of contact for all key suppliers from procurement to delivery on-site, including security, traffic management, medics, health and safety, cleaners, bars, food traders, stewards and ticketing. Managing accreditation and staffing levels (including stewarding teams and external security agencies as appropriate). On some occasions acting as the Designated Premises Supervisor in accord with the Premises Licence issued under the Licensing Act 2003 responsible for compliance with all licensing requirements. Ensuring effective negotiation, contracting and management of suppliers. Assisting wider partners and clients with all operation requirements. Establishing production schedules for projects and communicating effectively to all relevant parties – ensuring all information is up to date. Ensuring that all teams, staff and suppliers follow correct conduct in line with the venue’s policies and procedures. Supporting the Senior Operations Manager to develop and deliver Printworks strategic operational plan. Implementing new processes and procedures that aid growth and financial efficiencies. Undertaking any other duties as directed by the Senior Operations Manager. You’ll need A minimum of 3 years working in a similar Operationally focused role within the events industry. Strong leadership & management skills; the ability to lead a team and make decisions whilst under pressure is key to this role. Excellent communication and presentation skills. Experience of managing Health and Safety. To be exceptionally organised; to have an exceptional eye for detail and accuracy. The ability to work quickly and accurately, and prioritise in a fast-paced environment. The ability to stay cool, calm and collected in stressful situations. Excellent time management and punctuality. Strong communication skills, both written and verbal. Excellent radio etiquette. Excellent IT skills; a good working knowledge of Microsoft Office, Google Drive & Slack. Previous experience working with Monday.com would be advantageous. Willingness to work on-site for long periods of time and flexibility with working hours. To be self-motivated; the ability to push on and get the job completed to the best of your ability. A personal licence would be advantageous.