Job summary
Medical Secretary
Department: Imaging
Band 4, £26,530 - £29,114 per annum pro rata
Part-time, 30 hours per week, all MKUH roles will be considered for flexible working
You will be responsible for providing an efficient and effective secretarial service to the Radiologists in the Imaging department.
You will be working as part of a secretarial team as well as providing general administrative support to the department. This is a challenging role but if you are a bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you.
The successful applicants will have excellent communication skills, enjoy working as part of a team, and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential.
Main duties of the job
* To provide high-quality support to the consultant radiologists, specialty doctors in radiology, and advanced reporting practitioners to facilitate the smooth running of the imaging department.
* To undertake a full range of secretarial duties including typing reports and correspondence, dealing with telephone/e-mail enquiries, arranging appointments, and supporting ongoing and new clinical imaging workloads.
* To gain understanding of national and local imaging standards and targets and be proactive in ensuring that imaging and the trust can deliver a service that meets the standards and targets that have been set.
* To provide a considerate, patient-focused service in all dealings with patients and with staff around the hospital and throughout the whole healthcare system.
Job responsibilities
* Be required to adhere to the organisation's standards of customer care. Welcomes visitors and deals with clients in a confidential and sensitive manner, this could be face to face, via e-mail or over the phone and may require tact, persuasion and negotiation skills to exchange information relating to appointments/admissions.
* To courteously and efficiently receive enquiries, taking messages and ensuring that these are passed on to the appropriate person. To communicate effectively with staff and clients within partner agency organisations in a confidential and sensitive manner. This may include GPs, healthcare professionals, hospital departments, and referral centres.
* Will be expected to behave in accordance with the Trust's values of demonstrating compassion, striving for excellence, respecting diversity, acting with integrity, and to listen and support others.
* To maintain patient confidentiality in accordance with the local and Trust's policies familiarity with Data Protection Act and other related policies.
Person Specification
Qualifications and knowledge
Essential
* Good general education minimum of 5 GCSEs at grades 9-4 including Maths and English or equivalent.
* Typing qualification or equivalent experience (for example RSA Level 2/3 in typing)
* Strong IT skills and experience in use of MS packages (MS Teams, Word, Outlook, PowerPoint, and Excel) to NVQ level 3.
* ECDL qualification or equivalent
* Good understanding of health and safety requirements in the workplace
* Sound awareness of data protection, freedom of information, and confidentiality issues within NHS
* Knowledge of good practice and system of work within secretarial/PA field
* Knowledge of NHS constitution
Desirable
* Level 3 Business Admin/AMSPAR
* Good comprehension of medical terminology
Experience
Essential
* Experience as a hospital administrator/secretary/PA
* Audio typewriting and touch-typing experience
* Has experience of preparing for meetings, setting agendas, and minute taking
Desirable
* Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS), and picture archiving communications systems (Insignia PACS)
Skills
Essential
* Good organizational and time management skills
* High level of self-motivation and ability to learn and develop.
* Logical approach to decision making and problem solving.
* Ability to work in a detail-oriented manner to agreed protocols and standards of good/best practice.
* Accountable for own professional actions.
* Ability to prioritize your own workload and work effectively under pressure.
* Flexible attitude to service provision and enthusiasm for change
* Ability to work effectively and efficiently as part of a team but also as a lone worker
* Ability to work using own initiative but also to know when to seek assistance and guidance from peers
* Proven ability to assess clinical situations & indications and act appropriately
Personal and people development
Essential
* Ability to demonstrate confidentiality and trustworthiness.
* Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure.
* Interest and willingness in teaching/training less experienced clinical and non-clinical staff.
* Maintain online mandatory training up to date
* Patient-centered and customer-focused.
Communication
Essential
* Good written, verbal, and non-verbal communication skills.
* Consistently demonstrates a friendly professional attitude and approach in the workplace.
* Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner.
* Ability to work across disciplines and with a wide range of professional groups.
* Keep all records up to date in a clear, accurate, and concise manner on a day-to-day basis.
* Professional in appearance and conduct
* Ability to resolve conflicts or difficult situations
Specific requirements
Essential
* Able to perform the duties of the post with reasonable aids and adaptations.
* To participate in the departmental shift system across 7 days of the week
* Ability to travel to all trust sites including community diagnostic centres
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Milton Keynes University Hospital NHS Foundation Trust
Address
W74152 Imaging Admin (Dept)
Milton Keynes
MK6 5LD
Employer's website
https://www.mkuh.nhs.uk/
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