Illuminate Process Owner - Marketing
Apply locations: Leeds, United Kingdom
Time type: Full time
Posted on: Posted 7 Days Ago
Job requisition id: 19032754
What We'll Bring:
We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring:
We’re looking for a Illuminate Process Owner - Marketing to join our growing team.
The process owner is responsible for managing a set of like capabilities globally that support TransUnion Business Customers or internal business partners. The Process Owner will be a key point of contact between the technology teams, journey owners and operations stakeholders. This individual will drive the roadmap for their capability set to deliver maximum value while remaining synchronized with the overall operations strategy. The Process Owner will be responsible for driving the successful execution of projects and change initiatives, including stakeholder management.
Day to Day You’ll Be:
* Serves as the team’s primary conduit to the journey owners or internal business partner(s). Works with multiple business, IT and Product stakeholders.
* Ensure that requirements meet the complex global nature of the business while always taking into account the end-to-end impact of any changes.
* Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes.
* Establish metrics to manage and track benefits, adoption and risks to operations.
* Communicates delivery scope, status and questions back to journey owners and program leadership.
* Manage and communicate tradeoff decisions between scope and schedule.
* Works with the SCRUM team in planning and execution of their work.
* Identifies opportunities for process optimization, process redesign or development of new processes/policies.
* Manages, prioritizes and assesses the impact of all work items, such as new features, defects, etc.
* Reviews, accepts and prioritizes feedback and new requirements from stakeholders.
* Prepares the business for the change and arms them with tactics and metrics for benefits, adoption and risk.
* Work with development and operational teams to ensure that they understand the vision for the Process.
* Inspire and motivate the development teams to deliver innovative solutions with an appropriate sense of urgency.
* Act as an ambassador for the process internally and as the primary contact for queries related to the process.
Essential Skills & Experience:
* Track record years of experience as a product or process manager.
* Experience with Salesforce requirements gathering or willingness to learn.
* Ability to understand and communicate complex cross-functional initiatives and technologies.
* Ability to clearly articulate business needs and goals to implementation teams.
* Ability to construct and document streamlined, standard, measurable processes.
* Strong understanding of the full software development lifecycle.
* Active Salesforce certifications or ability to achieve.
Impact You'll Make:
What’s In It For you?
At TransUnion you will be joining a friendly, forward-thinking global business. Our benefits package includes:
* 26 days’ annual leave + bank holidays (increasing with service).
* Global paid wellness days off + a bonus day off to celebrate your birthday.
* A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan.
* Private health care + a variety of wellbeing programmes.
* Access to our diversity forums and communities.
TransUnion – a place to grow:
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate.
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part-time or flexible working arrangement.
Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace. We offer a range of reasonable adjustments to our recruitment process.
Interview & Hiring Process:
Most of our recruitment processes are virtual. If we need you to attend a physical in-person interview your recruiter will inform you.
We do not accept any unsolicited CV’s from recruitment agencies.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
#J-18808-Ljbffr