The Band 6 post is an integral function of providing telephone support and advice to Children and Young People up to 18 years old and their families/carers calling 111 option two/Crisis line seeking urgent help for their mental health. The post holder will provide initial triage as well as information, support, signposting, and advice about managing mental health. The post holder will be an integral part of the 111 service, providing additional clinical oversight and guidance to more junior team members and supporting the Team Lead as required.
As a senior clinician within the 111 service, they will have clinical oversight of the risk assessments, respond to urgent needs for assessment, provide clinical supervision to junior team members, complete quality checks, and pull data for national 111 reviews.
When a person calls 111/Crisis line, the post holder will provide clinical risk and mental state triage and assessment.
Key Responsibilities:
1. Provide emotional support, onward urgent referral, and transfer to 999 when necessary for callers who need emergency and urgent mental health support in a crisis, 12 hours a day, seven days a week.
2. Be an expert in de-escalating crises and supporting CYP and family/carers in distress.
3. Work in partnership with others to assess and identify the child’s/young person’s needs, considering parenting capacity and environmental factors.
4. Use a range of interventions to empower patients, carers, and families to manage distress and crises effectively.
5. Complete urgent risk assessments as indicated, following robust triage of the call in line with CWPT/RISE procedures and risk assessment policies.
6. Identify areas of need for CYP and their families and assist them in accessing appropriate services for support.
7. Champion patients’ rights, including dignity, equality, diversity, choice, and respect.
8. Provide advice and guidance on mental health problems.
9. Act in a manner that promotes and safeguards the wellbeing and interests of CYP and their families/carers in accordance with national occupational standards.
10. Work without direct supervision to deliver triage of patients via telephone.
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability, and autism services, and are proud to serve communities across Coventry, Warwickshire, and beyond.
We put ‘people at our heart’; this ethos is at the center of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
* Generous annual leave entitlement which increases during your time with us.
* Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching, and mentoring.
* Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership, and more.
* Discounts with a range of retailers, restaurants, and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
* Wellbeing support, including an in-house counselling service and external helpline.
* Staff networks and support groups.
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity, and respect.
Please see the attached Full Job Description within the Job application, where all Detailed Job Description and main responsibilities will be outlined.
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