SHIFT PATTERN: Monday to Friday but will require nights and weekends depending on business needs
SALARY:£45,000.00 per annum
JOB PURPOSE:
You will be responsible to the General Manager to provide and ensure the safety of all staff and members of the public, premises and all property, and act as a point of contact between Client and Network Rail. You will be required to deliver the highest standards of cleanliness, hygiene and waste management throughout the Shopping Centre internally and externally.
KEY RESPONSIBILITIES:
* Undertake all duties or associated tasks as detailed by client and the General Manager.
* Ensure that all patrols and duties are carried out as and when required, and that they are consummate to the individuals ability.
* Carry out all daily/weekly/monthly inspections and audits in accordance as per management instruction.
* Ensure that daily, weekly and monthly staff briefings are carried out and recorded.
* Carry out 12 monthly appraisals of all staff.
* Be proficient in the use of all communications equipment and have excellent communication and customer care skills.
* Ensure that the controllers are controlling access to the control room is strictly adhered to in accordance with the DPA.
* Complete CCTV and DSA Audits as required.
* Ensure all staff on duty and correctly equipped for the task, in accordance with the assignment instructions.
* Carry out the specific site training of all staff and ensure that they are adequately trained for the task.
* Ensure that all daily paperwork is being used and filled out correctly.
* Responsible for ensuring that Assignment Instructions are regularly reviewed, amended and updated as necessary and are fully adhered to at all times.
* Ensure that all staff have read, understood and signed the Assignment Instructions.
* Ensure all H&S policies are adhered to.
* Complete and issue rosters well in advance to all staff.
* Ensure accurate completion of staff payroll.
* Ensure all monthly reports are completed within the given time frame. These include SIA Register checks, Training Matrix and Holiday & Sickness Registers.
* Ensure high standards of Housekeeping are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered.
* Manage all finances / budgets with support of General Manager.
* Deal with all on-site HR issues and seek advice from HR or General Manager if not sure.
* In addition to the above functions, you will be required to undertake such other duties as may be reasonably required by the Client.
KEY ACCOUNTABILITIES:
* Assist centre management as and when required.
* Assist visitors and contractors to the site.
* Ensure that no unauthorised persons are permitted into prohibited areas.
* Ensure and maintain an accurate record of any and all incidents that occur.
* Prompt and accurate compilation and reporting of all H&S/Incident reports.
* Ensure that all staff are fully briefed and aware of their duties in an evacuation.
PERSON SPECIFICATION:
* Smart, well-groomed and confident.
* Brand Ambassador.
* Exceptional communication skills.
* Possess excellent interpersonal skills.
* Be proactive.
* Be flexible.
* Reliable with excellent time-management skills.
* Have a demonstrable knowledge of the security industry.
* A commitment to providing first-class customer service is essential.
* A SIA licence is required.
* A PSS (CCTV) Licence is essential.
* Strong IT literacy.
* Strong customer focus with attention to detail.
* Self-motivation, confidence and enthusiasm.
* Well organised with an attention to detail.
* Flexible and supportive team player, ability to work well with others.
* Ability to work effectively and flexibly within a busy, dynamic working environment.
* Excellent interpersonal and organisational skills.
* Strong written and verbal communication skills.
* Confident and committed to providing a high quality, professional service.
* Focused on the delivery of excellence in customer service.
* Ability to prioritise work tasks within deadlines.
* Ability to get on well with others and inspire respect and confidence.
* Ability to work under own initiative with a proactive outlook.
* Ability to work unsupervised and take responsibility.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management and Information Technology
Industries: Facilities Services
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