Job summary Do you have experience managing and leading staff in a busy GP surgery? We are looking for someone with excellent managerial and communication skills, who is a great team-player with a can-do attitude to join our friendly and supportive team. Main duties of the job To lead, manage and develop the Reception team to deliver the highest quality service and support to patients and colleagues while meeting the goals and objectives of the practice. To implement agreed policies and consider the introduction of new services to ensure the quality and efficiency of the services we deliver. To support the management team in promoting equality, diversity and inclusion, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team. About us We are a large, busy practice with 18,000 patients. We have 9 GPs, 2 Nurse Practitioners, a practice Pharmacist, 3 Practice Nurses, 3 HCAs, a wide range of PCN staff and a superb group of highly committed and enthusiastic administrative and reception staff. We are proud to offer a friendly and welcoming environment and aim to provide excellent healthcare to the residents Purley and Coulsdon. Date posted 16 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Flexible working Reference number A3389-25-0000 Job locations Woodcote Medical 32 Foxley Lane Purley Surrey CR8 3EE Woodcote Medical Chipstead Valley Road Coulsdon Surrey CR5 3BB Job description Job responsibilities The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Manager is responsible for: Working with the Branch Manager to oversee the reception operations of the practice, ensuring staff achieve their primary responsibilities Working with the Branch Manager to line manage all reception staff, support staff development, provide guidance and direction and ensure staff are up to date with mandatory training Completing staff appraisals as required With the Branch Manager, be responsible for day-to-day sickness reporting and return to work interviews for the reception team With the Branch Manager, identify and deliver team training where required With the Branch Manager, preparing the reception staff weekly rota in a timely manner, ensuring adequate cover across sites Providing support and guidance to the Reception team during busy periods Answering incoming phone calls, transferring calls or dealing with callers requests appropriately Inputting data into patients healthcare records as necessary Assigning and monitoring online consultations as necessary Reviewing and updating all reception policies and procedures as required Supporting the management team in the compilation of practice reports and the practice development plan Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation Fostering a positive team environment and encouraging professional development Holding regular minuted meetings with Reception staff as agreed with the Business Manager/Deputy Practice Manager Attending other team meetings as required and, with the Branch Manager, represent the Reception team Providing initial guidance and advice to patients who wish to verbally complain Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately Job description Job responsibilities The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Manager is responsible for: Working with the Branch Manager to oversee the reception operations of the practice, ensuring staff achieve their primary responsibilities Working with the Branch Manager to line manage all reception staff, support staff development, provide guidance and direction and ensure staff are up to date with mandatory training Completing staff appraisals as required With the Branch Manager, be responsible for day-to-day sickness reporting and return to work interviews for the reception team With the Branch Manager, identify and deliver team training where required With the Branch Manager, preparing the reception staff weekly rota in a timely manner, ensuring adequate cover across sites Providing support and guidance to the Reception team during busy periods Answering incoming phone calls, transferring calls or dealing with callers requests appropriately Inputting data into patients healthcare records as necessary Assigning and monitoring online consultations as necessary Reviewing and updating all reception policies and procedures as required Supporting the management team in the compilation of practice reports and the practice development plan Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation Fostering a positive team environment and encouraging professional development Holding regular minuted meetings with Reception staff as agreed with the Business Manager/Deputy Practice Manager Attending other team meetings as required and, with the Branch Manager, represent the Reception team Providing initial guidance and advice to patients who wish to verbally complain Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately Person Specification Experience Essential Experience of working with the general public Experience of reception/customer services Experience of working in a healthcare setting Experience of leading/managing a team Desirable Experience of providing appraisal writing and staff development Personal Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management skills Ability to work as a team member and autonomously Good interpersonal skills Ability to work under pressure Flexibility to work outside of core contracted hours Desirable Emis user skills Qualifications Essential GCSE grade A to C in English and Maths Desirable Educated to A-level or higher Leadership and/or management qualification NVQ Level 2 in Health and Social Care Person Specification Experience Essential Experience of working with the general public Experience of reception/customer services Experience of working in a healthcare setting Experience of leading/managing a team Desirable Experience of providing appraisal writing and staff development Personal Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management skills Ability to work as a team member and autonomously Good interpersonal skills Ability to work under pressure Flexibility to work outside of core contracted hours Desirable Emis user skills Qualifications Essential GCSE grade A to C in English and Maths Desirable Educated to A-level or higher Leadership and/or management qualification NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Woodcote Medical Address Woodcote Medical 32 Foxley Lane Purley Surrey CR8 3EE Employer's website https://www.woodcotemedical.nhs.uk/ (Opens in a new tab)