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Job Title: Night Concierge and Security Assistant
Contract Type: Permanent
Salary: £24,627 per annum
Working Hours: 37.5 Hours per week
Working Pattern: 4 Nights on and 4 Nights off 22:00-06:30
Location: Rose Brae Hostel, Birkenhead
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit to potential, not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Night Concierge and Security Assistant
You will act as an initial point of reference on the phone or in a reception area as required, using the company intranet (RIC), e-mail, and other basic correspondence where appropriate. Implement night security systems, ensuring overall safety and security of the scheme, and respond to faults as discovered. You will also monitor access to schemes and visitors, meet the requirements of health and safety policies and practices, and report incidents and anti-social behaviour.
About You
We are looking for someone with:
* Experience of working in a customer-focused environment.
* Ability to demonstrate IT skills, including basic proficiency in Microsoft Office (Word and Excel), and a willingness to learn specific IT systems used within Riverside.
* Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work.
* Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
Working With Us, You’ll Enjoy
* Competitive pay & generous pension.
* 28 days holidays plus bank holidays.
* Flexible working options available.
* Investment in your learning, personal development, and technology.
* A wide range of benefits.
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard.
Role Profile
* Act as an initial point of reference on the phone or in a reception area as required.
* Use company intranet (RIC), e-mail, and other basic correspondence where appropriate.
* Implement night security systems, ensuring overall safety and security of the scheme.
* Respond to faults as discovered.
* Monitor access to schemes and visitors.
* Meet the requirements of health and safety policies and practices.
* Report incidents and anti-social behaviour.
* Carry out domestic tasks (cleaning communal areas) to a high standard.
* Effective recording of information.
* Implement policies and procedures to ensure effective service delivery.
* Advise management promptly of any signs of problems or concerns about a client.
* Report repairs to maintenance contractors using appropriate systems.
* Ensure culture and diversity issues for clients are considered at all times.
* Promote and encourage a high level of client involvement, consultation, and communication.
Other Information
* You will be required to work a range of shifts on a 24-hour, 7 days per week rota basis.
* You will undertake regular training to enable you to deliver your role safely.
* From time to time, you may be required to undertake additional duties and responsibilities of an equivalent nature.
Person Specification
Essential
* Experience of working in a customer-focused environment.
* Demonstrate IT skills, including basic proficiency in Microsoft Office (Word and Excel), and a willingness to learn specific IT systems used within Riverside.
Desirable
* Experience of providing direct care to a diverse group of customers.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Non-profit Organizations
Applications may close before the deadline, so please apply early to avoid disappointment.
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