Job Summary
To work closely with the Operations team assisting with the day-to-day activities of the department. The successful individual will help to update and maintain databases as well as communicate with Roam clients and customers. The position holder will also work to accelerate the delivery of jobs by proactively approaching the outstanding tasks.
Duties and Responsibilities
1. Supporting our customers with their charging experience over the phone as well as through emails.
2. Updating and maintaining comprehensive databases with key information about company assets.
3. Maintaining communication with our suppliers to ensure smooth delivery of installations.
4. Closing customer support emails/tickets to their satisfaction.
5. Streamlining existing processes and implementing new, more efficient processes where possible.
6. Supporting Operations Managers and the Logistics Team with planning and scheduling of operational activities.
7. Frequent communication with the Sales team to ensure they are kept in the loop about all ongoing implementations.
8. Carrying out general administrative ad hoc tasks.
9. Weekend on-call periodically reviewing tickets to ensure no significant issues arise and escalating as necessary.
Skills/Experience
1. Experience in B2B Operations support.
2. Experience in a similar customer service role.
3. Strong IT skills and proficiency with MS Office Applications; particularly Excel.
4. Excellent communication and interpersonal skills.
5. Proactive and reactive approach to all work.
6. Team player with a positive attitude.
Additional Information
1. Monday to Friday - Office based.
2. Weekend and Bank Holiday On-call.
Diversity Matters!
At Roam, we value diversity and encourage individuals to apply, even if their experience doesn't align perfectly with the requirements. You might be the perfect fit.
Why Join Us?
Join an ambitious EV scale-up with strong backing as we contribute to the EV revolution. Work in a flexible environment with numerous perks including a great office, enhanced leave allowance, learning and wellbeing benefits, and more.
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