Job Description
About the Role…
As a Strategic Relationship Manager, you will serve as the overall portfolio owner for our Key Business Customers.
Your role will involve cultivating strong relationships with customers by consistently delivering on promises in a timely manner. It’s about ensuring they feel appreciated while offering a service that stands out from the competition.
You will oversee a small team of Customer Relationship Managers responsible for the daily tasks related to our Strategic Customers, leveraging your experience to mentor and develop your team, helping them become top-notch Relationship Managers.
You and your team will not only provide exceptional service but also meet tight deadlines. You will track and report on service performance, ensuring the business is kept informed about the satisfaction and needs of your customer base. As the voice of your customers, you'll play a key role in shaping decisions that foster long-term relationships.
As part of your responsibilities, you will regularly conduct Service reviews with your customers, both in person at their offices and remotely. Being able to travel is a key aspect of the role, and with that comes the need for confidence and excellent presentation skills.
As part of the B2B Customer Experience team, you'll work alongside colleagues to implement departmental and company-wide initiatives, new product offerings, and tac...