Financial Services Agency Manager
Southport PR9
26-31.5k
At KBA we are driven by a clear purpose to help all our customers achieve financial resilience and their life is better for dealing with us.
At the KBA Building Society Agency our agency colleagues are passionate about customer service and making a difference to customers businesses and our communities. With KBA you will get genuine opportunities to learn and develop as part of our value led organisation.
Work Type
Managing and organising the day to day running of the agency in line with customer, KBA requirements.
Developing and nurturing team members to be the best that they can be, using tools available.
Providing products and services to the needs of new and existing customers, through dealings with individual Customers and managing customer relationships.
Main Job Duties and responsibilities
Create an environment where colleagues feel motivated, to achieve positive customer outcomes
Maintain a culture of compliance to agency procedures, regulation, conduct, data protection and compliance.
Develop and maintain a culture of continuous improvement.
Provide guidance and support to team members and wider team.
Report and monitor issues and performance weekly.
Identify training and development needs of team.
Lead, manag...