Gloucestershire Hospitals NHS Foundation Trust
4 x full time positions available - Monday to Friday 08:00 to 16:00
1 x 30 hour part time position available - Tuesday to Friday 08:00-16:00
If you are ready for a challenge and want to be part of a team providing an excellent service then this might be just what you are looking for. We are looking to recruit dynamic, organised and motivated people, who are a team player, to join our busy Ward Clerk department. You will need to be flexible with excellent organisational, communication and IT skills. Previous administration experience is preferred.
This is an important role which requires someone who is able to work independently and is self-motivated and resilient. You will be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services. Previous NHS experience would be an advantage.
The role will be based working on wards at either Gloucestershire Royal Hospital or Cheltenham General Hospital, however the successful candidate must be willing to travel and work across both sites in the future should the requirements of the service demand this.
Main duties of the job
1. Demonstrate excellent customer care skills. Provide a "welcome point" for the ward, responding to patient, staff and visitor requests appropriately.
2. Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively.
3. Receive queries, both in person and on the telephone and manage appropriately.
4. Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care.
5. Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings.
6. Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
7. Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
8. Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure.
9. Arrange routine and emergency transport to prevent unnecessary delays in patient flow.
10. Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements.
11. Working Knowledge of routine for ordering on P2P and Stationery system.
Job responsibilities
Job purpose: To provide clerical and reception cover for the ward, administration and clerical support to the Ward Manager/ Nurse in Charge and to enter and maintain patient demographic data and ward/consultant status.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
* Ability to work in a team and independently
* Customer care skills
* Effective communication skills across all disciplines of staff, patients and public
* Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.
* Able to communicate effectively, and act appropriately and quickly in an emergency
* Experience in using a PC
* Knowledge and understanding of the Trust including a basic knowledge of roles in other areas
* Some knowledge of clinical terminology and flexibility to support another ward/team if required
Person Specification
Qualifications
* NVQ/Diploma's in Customer service/admin
Experience
* Customer Service Experience
* Experience in a front line admin role
* Change resilience
* NHS Experience
Knowledge / Skills
* IT Skills
* Safeguarding and GDPR awareness
* Ability to work in a team
* Ability to work independently and respond to instruction
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Gloucestershire Hospitals NHS Foundation Trust
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