Senior Systems & Infrastructure Engineer
Hybrid/Leeds Commutable Permanent
Your role:
You will be responsible for providing 3rd line technical support for the company user base across multiple locations via telephone, onsite and help desk software. You’ll solve support incidents, monitor the progress of calls from inception to resolution ensuring that end-users are informed of progress at all times. You will also be supporting IT infrastructure roll-out projects including planning and implementation.
Key Responsibilities:
1. Taking control of key infrastructure projects here at QA driving the implementation of new tools and solutions with high degree of focus on AZURE architecture.
2. High level of involvement with appliances and products including Cisco and Server 2019.
3. 3rd line support for escalations of events that are impact QA's infrastructure
4. Carry out 3rd line fault resolution for any workstation, system, infrastructure, data or telephone related problems
5. Identify recurring problems and report these to the IT Systems Manager
Skills / Experience:
6. Azure Cloud Computing Services (ACCS)
7. Experience of migration to Azure
8. 3rd Line support experience
9. Worked within ITIL guidelines
10. Change management
11. Veeam Backup proficiency
This role is subject to DBS & BPSS checks.
About QA:
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
QA is headquartered in London and New York. Learn more at QA.com