Join to apply for the Customer Service Advisor role at Belinda Roberts Ltd.
Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team. This is a newly created role due to the growth in the business.
The primary function of this role is managing all account queries through a first-class customer centric approach. My client's strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.
Responsibilities
* Act as the primary point of contact to key accounts
* Manage and resolve a wide range of account queries
* Continuously develop the service offering to key accounts
* Communicate any billing issues to the billing team and vice versa
* Be the primary point of contact for the rollout programs, making the business aware of any challenges and performance of the program
* Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
* Support the launch of new products or services through effective internal and external communication
* Support back-office in providing aftersales support and customer care
* Various standard and ad-hoc reporting
Desired Personal Attributes
* Excellent organisational skills
* Self-motivated
* Excellent verbal and written communication skills
* Good arithmetic skills
* Computer literate with strong Excel and Outlook skills
* Excellent attention to detail
* Good at working as part of a team and individually
In return, this role offers an excellent package along with development and progression. There is also a bonus offered with this role and the opportunity to progress within this growing business.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
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