Berkshire, United States | Posted on 01/20/2025
Work remotely from home, booking itineraries, destinations, and activities. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business for over 70 years, serving clients all over the world. No experience is necessary. We will train you. This is a business opportunity.
Core Responsibilities:
* Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish.
* Respond to telephone, email inquiries, and online travel submissions in a timely fashion.
* Research and book domestic and international travel packages including air, hotel, tours, and ground transportation.
* Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
* Become familiar with multiple web-based booking engines and travel resources.
* Pricing and cost calculations for changes or added trip fees.
* Provide e-tickets and take credit card payments over the phone.
Travel Planning and Sales:
* Plan and sell transportation, accommodations, insurance, and other travel services.
* Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations.
Qualifications:
* No experience necessary; we will train.
* Exceptional customer service abilities.
* Superior written and verbal communication skills.
* Strong organization with the ability to prioritize and multi-task.
* Job Type: Full-time or part-time.
* Flexible Schedule: Enjoy the flexibility of working remotely.
* Personal Website: Opportunity to have a personalized website for professional representation.
* Daily Training Available: Access ongoing training to stay informed about industry developments.
Customer Communication:
* Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
* Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience.
Booking and Financial Transactions:
* Book transportation, make hotel reservations, and handle payment/fees.
* Use promotional techniques and prepare materials to sell itinerary tour packages.
* Address and resolve problems, complaints, or refund requests promptly.
* Maintain a high level of customer satisfaction through effective conflict resolution.
Industry Knowledge and Networking:
* Attend seminars to stay updated with tourism trends.
* Build and maintain a network with tour operators to enhance service offerings.
Skills:
* Fluency in English; multilingualism is a plus.
* Strong sales skills and commercial awareness.
* Effective interpersonal and negotiation skills.
If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.
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