Job summary The Practice is currently looking to fill a vacancy for a Full Time Dispenser on a fixed contract for 6 months. The post is for 37 hours per week. Job share will be considered We are looking for someone who will work well under pressure, have excellent communication and IT skills with a good educational background. Relevant dispensing qualification is essential and customer service experience is desirable. Main duties will include dispensing medication to patients, preparing blister packs and liaising with patients in our busy Practice using our clinical system. Experience of working in General Practice would be advantageous but not essential. Main duties of the job To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice. About us We are a friendly and ambitious rural practice in the beautiful North Yorkshire Moors near Whitby. Our main village surgery is in the North York Moors National Park and we also serve the Sandsend community from a newly built beachside branch surgery. Special interests encouraged. Currently 4 partners and 3 part time salaried GPs, 5200 patients, stable population GMS dispensing practice on 2 sites (purpose built premises) High QOF achieving Excellent management, nursing and support team including nurse practitioners and pharmacist. Committed to mentoring our non-medical clinical staff. Training practice and Hull and York Medical School affiliated Our ethos is to provide excellent patient care within an atmosphere which fosters ongoing learning and personal development. Overall CQC rating Outstanding Date posted 27 February 2025 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 6 months Working pattern Full-time, Part-time, Job share Reference number A0661-25-0000 Job locations Iburndale Lane Sleights Whitby North Yorkshire YO22 5DP Job description Job responsibilities Job Summary: To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice. Job Responsibilities: To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient. To ensure that all monies received or handled on behalf of the Practice are appropriately stored and banked and a record kept of all financial transactions. To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA. To promptly forward all invoices and dispensary related correspondence to the Practice Manager or dispensary manager according to Practice policy. To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken. To operate efficient stock control appropriate to the needs of the Practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order. To take prompt action in response to any drug alert bulletins that may be received from time to time. To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook. To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities Job Summary: To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice. Job Responsibilities: To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient. To ensure that all monies received or handled on behalf of the Practice are appropriately stored and banked and a record kept of all financial transactions. To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA. To promptly forward all invoices and dispensary related correspondence to the Practice Manager or dispensary manager according to Practice policy. To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken. To operate efficient stock control appropriate to the needs of the Practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order. To take prompt action in response to any drug alert bulletins that may be received from time to time. To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook. To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential Qualifications/Certificates in Pharmacy Services S/NVQ level 2 or the equivalent Experience Essential Previous experience in: Dealing with the public/patients Stock levels, usage tracking and re-ordering arrangements Using Emis Web clinical system Using Microsoft Office software Budgets and cash handling Desirable Flexibility in working hours Experience of Primary Care Car driver/clean licence Knowledge / skills Essential Excellent keyboard and computer skills Excellent communication skills Person Specification Qualifications Essential Qualifications/Certificates in Pharmacy Services S/NVQ level 2 or the equivalent Experience Essential Previous experience in: Dealing with the public/patients Stock levels, usage tracking and re-ordering arrangements Using Emis Web clinical system Using Microsoft Office software Budgets and cash handling Desirable Flexibility in working hours Experience of Primary Care Car driver/clean licence Knowledge / skills Essential Excellent keyboard and computer skills Excellent communication skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sleights and Sandsend Medical Practice Address Iburndale Lane Sleights Whitby North Yorkshire YO22 5DP Employer's website http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)