Overview
Relationship Manager | Up to OTE £50k pa | Permanent | Hybrid/London | Medical cash plans, enhanced pension contributions + more great benefits!
The role
As a Senior Relationship Manager you are the senior face of Hire Space to our top accounts and team internally. You’re responsible for fostering a culture of excellence, and for setting exemplary standards for relationship management, product development and sales best practice.
As the first point of contract for our high value accounts, you are responsible for keeping them happy while expanding our relationship with the organisation and growing revenues. It will be down to you to ensure that these clients are retained, and that they are consistently happy with our service. Further, you will work in tandem with Business Development to develop initial relationships with new clients, onboard them to use our services and build relationships with non-operational senior decision makers.
Being a senior figure within the team, you are also expected to act as a role model for more junior members of the team to make sure that professionalism, accountability and best practices are maintained at all times. You also act as a first touch point for questions or queries from the rest of your team, to ensure their continued learning and development.
In addition to developing relationships and driving revenue from these accounts, you’re responsible for helping to develop processes of the account management team as well as the team itself. You work closely with senior leaders in the Client Services team to ensure our account management services are offering exactly what the modern corporate event planner needs.
You’re also an ambassador for Hire Space in the events industry, representing the company at showcases and FAM trips and building a network of relationships with venues, suppliers and clients.
Ultimately, you are responsible for helping to maintain a positive culture of excellence and achievement for new Hire Space joiners, and play a fundamental role in achieving the Client Services team mission of increasing the lifetime value of our clients, scaling a community of loyal repeat bookers, and turning Hire Space into the go-to service for professional event organisers.
Key Responsibilities
* Account Management
o Proactively engaging clients. Prompting for new enquiries and new contacts within their company, and sourcing & managing venues & suppliers for their events
o Helping with the development and driving the adoption of excellent account management processes to ensure our clients get the best service, are aware of all of our products and have the highest possible lifetime value; extending the reach of your accounts within organisations
o Managing events for the full event calendar for your accounts; increasing the average size of booking by ensuring we’re working on clients’ largest bookings and that they are aware of the full scale of our services; providing an exceptional level of customer service to your accounts at all times
o Increasing our spend-per-account through building strong relationships; going “above and beyond” to provide a level of service that will build client trust in the Hire Space service
o Undertaking discovery qualification throughout all interactions, encouraging companies which qualify to sign an MSA with our Hire Space 360 service.
o Increasing share of spend and frequency of clients through face-to-face meeting (and otherwise) as supported by the CRM and BD functions
o Keeping the CRM up to date with information for key accounts, including event calendar, preferences, and anything else which will help us to track client interaction and help us give a better service to our clients
o Qualification of early stage accounts to suitability for our services in partnership with Business Development; setting an exemplary standard in your implementation of best practices.
o Liaising with event production agencies and other suppliers as required by clients in line with the account management product offering
o Maintaining a high level of industry knowledge, industry trends, venue knowledge, events knowledge and to be seen as an Expert in the events industry
o Building relationships with your industry bookers, pitching Hire Space 360 to clients alongside the Business Development Team
You should apply if you:
* Have proven experience in senior account or relationship management, with a track record of increasing client value and engagement
* Are a strong communicator who excels at developing long-lasting client relationships and driving adoption of best practices
* Are proactive, organized, and thrive in managing multiple high-profile accounts in a fast-paced environment
It would be a bonus if you:
* Have experience in the events industry or with event production agencies and suppliers
* Are highly skilled in CRM management and data-driven client growth strategies
* Have an established network within the events or hospitality sectors and enjoy building industry connections
What's on offer:
* up to £50k Salary (inc commission)
* £35k-£38k starting base salary
* Monthly uncapped commission
* Generous quarterly target-based bonuses
* Enhanced company pension contributions
* Level 3 Medicash Health Plan, with access to Phio and mProve yourself.
* 4 weeks Company Paid Sick Leave
* Mental Health Leave
* 32 days holiday allowance with additional for long service, inc Christmas shutdown!
* 3pm Friday finishes during BST, average working hours of 36 per week over the year
* Tech and Cycle Schemes
* Access to the wellbeing Platform Juno where you're able to use your points for various great wellbeing perks!
* Exceptional maternity and paternity benefits
* Regular team socials and monthly team lunches
* Bespoke professional development plans with growth opportunities
* £200 Home office spending allowance
* Regular free nights out in London's most exciting venues
* Access to free Independent wellbeing coaching and therapy sessions as part of our Mental Health initiatives
Logistics
This is a hybrid/in-person role. You will be required to work from our Central London office location or on client site visits flexibly at least 2 days per week, and this allocation may change over time. You should always be somewhere that operates on UK time.
Our client base is predominantly in London and it is important that you are able to visit venues, clients and attend our away days in-person. You can usually expect to be in/around London on average 3 days per week, managing your own diary as appropriate.
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