About You
:
With a passion for IT service management, customer service, and continual service improvement, you will be always looking for ways to enhance service delivery and ensure customer satisfaction.
The ideal candidate will:
1. Have excellent matrix leadership skills, with a significant range of IT service management knowledge (particularly practical knowledge of ITIL and other best practices), coupled with impressive communication skills.
2. Are a critical thinker, data-savvy, and enjoy finding solutions to complex organisational problems by engaging and empowering others.
3. Excel at facilitating discussions, understanding and challenging different perspectives, working collaboratively across a diverse range of teams, and encouraging a culture of high-quality service performance and organisational learning.
4. Possess a strong ability to manage services end-to-end, ensuring that service delivery aligns with business outcomes and customer value propositions. Have a clear understanding of how services drive customer success and are proactive in managing, refining, and enhancing services to meet evolving business needs. You are dedicated to not just maintaining service levels, but continuously driving improvements that lead to tangible value for the organisation.
5. Experience of contributing in the strategic implementation of an ERP system, demonstrating their ability to ensure the successful delivery and integration of large-scale systems into service operations.
(For a full list of essential and desirable criteria please refer to the Candidate Pack provided below)