Job summary We are looking for a receptionist to join our team for 28 hours a week: The successful candidate will be required to be flexible with hours between 7am-8pm Monday to Friday to accommodate staff holidays etc. The shift pattern will be: Monday 7am - 1pm Tuesday 2pm - 7pm Wednesday 1pm - 8pm Thursday 7am -12pm Friday 2pm- 7pm The successful candidate will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Main duties of the job To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The receptonist will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population. About us We have a large team of clinical and non-clinical staff including: GP Team 6 GP Partners 2 Trainee Doctors Nursing Team 2 Trainee Advanced Nurse Practitioners An Assistant Practitioner 1 Trainee Nurse Associate 2 Healthcare Assistants 2 Nurse Associates Pharmacy Team A Practice Pharmacist A Pharmacy Technician A Prescribing Clerk Management Team Practice Manager Operations Manager As well as a large Practice Team we also have an extensive Tame Valley PCN Team. As an employer we offer the following benefits: NHS Pension Staff Wellbeing App 25 days annual leave Bank holidays (which increases with length of service) Birthday annual leave Breakfast and Fruit basket Sanitary baskets in staff toilets Non-perishable lunch cupboard Summer Party paid for by the Practice Christmas Party paid for by the Practice Date posted 27 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number A3931-25-0003 Job locations 2 Longford Road West Reddish Stockport Greater Manchester SK5 6ET Job description Job responsibilities The following are the core responsibilities of the Receptionist.There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Process repeat prescription requests via prescription clerk e. Initiate contact with and respond to requests from patients, team members and external agencies f. Enter read/SNOMED CT code data on EMIS Web g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into the patients healthcare records as necessary j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team k. Manage all queries as necessary in an efficient manner l. Maintain a clean, tidy, effective working area at all times m. Monitor and maintain the reception area and noticeboards n. Support all clinical staff with general tasks as requested o. Undertake all mandatory training and induction programmes Job description Job responsibilities The following are the core responsibilities of the Receptionist.There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Process repeat prescription requests via prescription clerk e. Initiate contact with and respond to requests from patients, team members and external agencies f. Enter read/SNOMED CT code data on EMIS Web g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into the patients healthcare records as necessary j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team k. Manage all queries as necessary in an efficient manner l. Maintain a clean, tidy, effective working area at all times m. Monitor and maintain the reception area and noticeboards n. Support all clinical staff with general tasks as requested o. Undertake all mandatory training and induction programmes Person Specification Experience Essential Experience of working with the public Desirable Experience of working in a healthcare setting Qualifications Essential Educated to GCSE or equivalent Desirable Active Signposting or Care Navigator Training Qualification Healthcare Qualification (level 2) or working towards gaining equivalent level Customer service qualification (NVQ) or equivalent Person Specification Experience Essential Experience of working with the public Desirable Experience of working in a healthcare setting Qualifications Essential Educated to GCSE or equivalent Desirable Active Signposting or Care Navigator Training Qualification Healthcare Qualification (level 2) or working towards gaining equivalent level Customer service qualification (NVQ) or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Park View Group Practice Address 2 Longford Road West Reddish Stockport Greater Manchester SK5 6ET Employer's website https://www.parkviewgrouppractice.co.uk/ (Opens in a new tab)