Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30
Responsibilities
1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
o Ensure you see your customer every 3 months for account reviews.
o Increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
o Ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with a clear agenda provided.
o By effective questioning of customers, establish customers’ needs for new/additional products and services and engage with the appropriate specialist resource from within the Daisy team to meet the customers' needs.
o Ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
o Complete all quotes through the new Daisy Central system, or on the templates provided by the business.
o Ensure your product knowledge is at a level that enables you to spot opportunities to improve customers’ effectiveness, improve their efficiency, and reduce their operating costs.
o Provide all quotes to customers within 48 hours of meeting SAT.
o Deliver great account management to your base to drive re-signs and more cross-sell opportunities.
o Work closely with support and specialist teams to provide a high level of service and recommendations for your customer base.
o Raise a case with customer service for customers with service issues, ensuring all relevant details are provided within DC.
o Communicate with the customer at all times regarding the resolution of cases.
o Contact customers that have had cases raised once the case is closed to ensure that this has met the customers’ expectations.
o If a customer is at risk of cancelling and you cannot resolve the issues, flag this to your manager who will agree on the most appropriate course of action.
Managing your existing base – customer service responsibilities
1. Raise a case with customer service for customers with service issues, ensuring all relevant details are provided within DC.
2. Ensure that the case has been resolved and communicate with the customer at all times.
3. Contact customers that have had cases raised once the case is closed to ensure that this has met the customers’ expectations.
4. If a customer is at risk of cancelling and you cannot resolve the issues, flag this to your manager who will agree on the most appropriate course of action.
Qualifications
* Telecoms experience is required with large size customers.
* Experience in Account Management.
* Clear understanding of the objectives of commercial businesses across multiple verticals.
* An understanding of the sales process.
* Can demonstrate the sales process.
* Can clearly articulate Daisy’s core vision/competencies and product portfolio.
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.
Here are some of the benefits that we offer:
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* Holiday purchase scheme.
* £500 referral scheme bonus.
* Professional development to help you achieve your personal goals.
* Eye care vouchers available and discounted Medicash membership.
* Access to discounts and savings at more than 1,200 retailers.
* An additional day off on your birthday or if you're getting married.
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