Medical Secretary/Relief Medical Receptionist required for small and friendly general practice.
If you would like to work in a practice where each member of the team is valued for their contribution, then we would like to hear from you.
You will have excellent knowledge of medical terminology, great attention to detail and ability to work in a busy and ever-changing environment.
This is an exciting opportunity for a hard-working team player who takes pride in their work and is committed to the provision of a high-quality secretarial service and has the flexibility to provide relief reception cover for our medical receptionist team.
Main duties of the job
This is primarily a medical secretarial role but includes an element of medical reception duties to enable the candidate to provide cover for reception colleagues on a scheduled and unscheduled basis.
Secretarial duties include - but are not limited to - the processing of information both in electronic and hard copy, audio-typing of referral letters, liaising with members of the multidisciplinary team and external agencies such as secondary and community care providers, dealing with patient enquiries and use of the electronic referral service (ERS).
Medical Reception duties include providing a front of house and telephone answering service to our patients in a calm, helpful and professional manner.
Job responsibilities
To provide a wide range of secretarial and administrative support to the practice manager, doctors, and health professionals.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
To provide cover for medical receptionist colleagues when absent due to scheduled or unscheduled leave.
Person Specification
Knowledge and Skills
* Excellent communication skills (written and oral)
* Strong IT skills including audio typing
* Clear, polite telephone manner
* Sensitive and empathetic in stressful situations
* Ability to deal with patients presenting at the reception desk in a calm and helpful manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Problem-solving and analytical skills
* Minute-taking skills to include preparation of agendas, taking minutes and producing accurate notes in a timely manner
* Ability to work as a team member and autonomously
* Ability to follow policy and procedure
* Flexible and adaptable to meet competing priorities and changing working practices
* Knowledge and previous use of EMIS or other clinical system
* The post holder has access to confidential patient information and will, therefore need to have a working knowledge and adhere to all aspects of information governance, data protection and confidentiality policies
* Good knowledge of medical terminology
* Sound knowledge of workflow administrative procedures and systems with ability to problem solve for patients and staff.
* Knowledge of read coding.
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
* NVQ Level 2 in Health and Social Care
Personal Attributes
* Motivated and enthusiastic
* Ability to demonstrate empathy and sensitivity
* Ability to work under pressure and meet organisational deadlines
* Team player
Experience
* Experience of working in a healthcare setting as a medical secretary or medical receptionist
* Experience of working in a constantly changing environment without direct supervision.
* Experience of using EMIS or other healthcare IT system.
* Experience of working in a customer-focused environment.
* Experience of using patient systems to run searches according to patient demographics and disease areas.
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