Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
Premium Support Services are part of the Excellerate Group who are dynamic, technology led market leader for the provision of soft services across the UK and Ireland.
We work with many of the UK and Ireland's best-known retail and distribution companies, and our enviable client retention rate is testament to our commitment to excellent service delivery for every client, every time.
If you have the ability to contribute to the team and want to help promote our Company values, are able to be friendly, polite but assertive whilst always remaining professional.
We are currently recruiting for :- Area Manager
Location: South Wales Area, Worcestershire, Gloucestershire and surrounding areas
Reporting to: Regional Director
Responsible for: Managing Retail Sites, Supervisor, General Cleaners, Sub-Contractors and Service Providers
* This is Temporary Contract to cover LTS*
Main purpose of job:
Key result areas: To be responsible for the delivery of service to budget, contract requirements, and to the satisfaction of the client by supervising team members as required.
Through effective client liaison, staff management and supervision ensure that all activities are carried out in a safe manner, in compliance with relevant legislation and policies, and to financial targets
Responsibility for your customer and managing their account along with administrative responsibility to ensure all aspects of each contract are met to the customer’s requirements by liaising with both suppliers and other departments.
Responsibilities/Duties:
Core Function
* Liaising with clients at an appropriate level to ensure total client satisfaction.
* Work with and support the relevant Premium Support Services staff in the day-to-day service delivery.
* To coordinate with their counterparts within the team and other Regions in respect of contracts for which they lead.
* Liaise with Human Resources / Payroll and Operations teams at Head Office to maintain excellent customer service at site level.
* Ensuring contractual SLA’s and KPI’s are achieved and maintained.
* To ensure all sites are performing effectively and maintain customer satisfaction and in accordance to all Company Health and Safety policies.
* To assist in the selection process to recruit and vet employees in alignment with Company and Client policies, terms and conditions.
* To lead, motivate and develop staff using the available skills and resources to ensure staff retention.
* To ensure compliance with all company’s HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Managers or Head of HR.
Role Requirements:
* Have the right to work in the UK
* Must have clean Driving Licence as traveling to sites is essential
Salary:
* £35,000 per annum
Benefits:
* Company Car, Laptop and Mobile phone is supplied
* Holiday Entitlement 25 days + 8 B/Holidays
* Employee Assistance Programme
Location: Worcestershire, Gloucestershire down to South Wales and surrounding areas