Job Title: BTS Support Analyst Intern
Location: Maidenhead
Contract: 12 Month Hybrid
Hours: 37.5 hours
Rates: £13.50 per hour
Job Description
SRG are looking for a support analyst to join a leading pharmaceutical company based in Maidenhead. This work will provide an excellent opportunity to gain insights into the organisation structure, giving an exposure to a wide variety of senior managers, staff, policies and procedures, and the fluctuating priorities that have to be managed in day-to-day activities. The role will provide an opportunity to build a variety of skills in your own personal development.
You will actively support the Business Technology Solutions, Office of Ethics and Compliance and Documentation Centre teams, and be responsible for coordinating deployment activities for the UK business teams on the Veeva platform and the Master approval tool; providing first line support to users; where accuracy, pace and responsiveness are key.
Duties and Responsibilities
Responsible for end-user administration of key head office and In-Field team (IFT) platforms solutions such as, Veeva CRM and Align, Master Approval Process (MAP) tool,
Provide day-to-day operation support, this includes troubleshooting, triage, problem-solving, and escalate issues and incidents to relevant support channels such as downstream data and analytics team, global technical support, and CRM team members
Review and prioritise new request, issues, tasks assign...