Luxury Brand Ambassador – German (6 Month Contract)
This role is a 6 month fixed term contract.
The Role/Candidate:
Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.
We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.
You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.
As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.
And of course, you’ll have excellent communication skills – written and verbal.
With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career!
The customer service team are dedicated and strive to inspire our customers during their experience with us.
What will I do in the role?
1. Have a ‘can do’ attitude
2. The first point of contact for all customer queries
3. Brand ambassador for your client
4. Provide outstanding customer service across telephone, social media, webchat and email
5. Make sure the customer is at the heart of every conversation
What do I need?
6. Experience working for a retailer
7. Experience working in a luxury background
8. Experience within any of the following: Beauty, Cosmetics, Fashion
9. A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
10. Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
11. Strong written and verbal communication skills
12. Works well within a team
13. Confident IT skills
14. Flexibility, professionalism, drive, ambition, and willingness to learn
15. Great attention to detail and highly organised
16. Level C2 in English
Education/Studies:
Not essential, but beneficial)
17. Graduated from the Fashion Retail Academy
18. Communication Fields, such as Marketing/PR/Advertising
19. Make-up Artists
20. Qualifications in Dermatology or Skincare
Language Requirement:
21. Fluent in both English and German, both written and verbal
Working Hours:
22. Full time – 40 hours per week
23. 09:00-18:00 Monday to Friday
24. Flexibility may be required during peak periods due to extended hours (08:00-01:00)