Call Centre Agent, Saltcoats KA21 5JT
Wescot Credit Services is on the lookout for Call Centre Agents to join our Lloyds Banking Team in Saltcoats, starting 6th January 2025.
* Salary: starting from £24,091 (on a 40 hrs contract).
* Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
* Shifts: Mon to Fri: 9am - 8pm (contract dependant). Saturdays 2 out of 6: 11am – 5pm.
* Training: 3 weeks together with a dedicated L&D Trainer supporting you.
Benefits include:
* Hybrid: After your first 6 months we offer hybrid working.
* Annual Leave: 31 days holiday (pro rata).
* Location: few minutes’ walk from Saltcoats Station.
Are you working in Retail or Care? Even a recent college leaver looking to kickstart your career in Customer Service? Or are you experienced in Customer Service and looking for a new exciting and rewarding customer-driven role to develop in?
We are looking for team players who match our enthusiasm, work ethic, and our outlook to 5-star customer service.
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms, and others to help recover debts owed to them by their customers.
Wescot has over 1,200 employees across 4 UK based locations – Hull, Glasgow, Saltcoats, and Telford. Our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people.
* As a Call Centre Agent at Wescot, you will be supporting customers to achieve financial wellbeing.
* We have a dedicated Training team, supporting you in small training teams over your 3 weeks Induction.
* Once qualified, your exciting career step in role is fully structured with your new team members and leader.
* Engaging customers on inbound and outbound calls providing exceptional customer service to financial stability.
* Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
Why us:
* Summer and Christmas Parties.
* Mandatory annual salary review.
* Company funded Health & Wellbeing Initiatives.
* See what our colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
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