Join Our Team as an Out-of-Hours Bookings Coordinator!
At Superior Healthcare, we’re seeking a dedicated and proactive Out-of-Hours Bookings Coordinator to join our team.
Why Us?
Superior Healthcare was established in response to our founders’ personal experience of caring for a family member who has an acquired brain injury. We’re dedicated to providing compassionate, nurse-led complex care at home for children, young people, and adults with long-term health conditions.
Our mission is simple—to improve the lives of every person who comes in contact with The Superior Healthcare Group.
We aim to make our clients feel safe, empower them to achieve their goals, and put the minds of their families and loved ones at rest. We strive to be a clear choice for the people who commission us and to value and care for our team who make it happen.
Your Role as an Out-of-Hours Bookings Coordinator
In this role, you’ll be the key point of contact outside of regular business hours, ensuring seamless service delivery.
This role focuses on managing last-minute shift changes and urgent queries to maintain continuity of care. You’ll be collaborating with care teams, clients, and internal teams to resolve issues efficiently while escalating critical concerns when necessary.
Working Hours & Flexibility
Our out-of-hours service operates during the following times:
* Monday to Friday: 06:00 – 09:00 & 17:00 – 23:00
* Saturday & Sunday: 06:00 – 23:00
We offer flexible working patterns, with hybrid working, to fit around your availability while ensuring service needs are met.
What We Offer
* Hourly Rate: £14.50 per hour
* A supportive team culture where your contributions are valued.
* Professional development & career progression opportunities.
* The chance to be part of an organisation that truly makes a difference to people’s lives.
Ready to Make an Impact?
If you’d like to discuss the role before applying or have any questions, please contact sarahdenton@superiorhealthcare.co.uk
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Responsibilities
* Handling real-time challenges quick thinking and problem-solving to minimise disruptions.
* Managing shift hand backs, last-minute cover, and urgent queries to maintain continuity of care.
* Maintaining reliability ensuring shifts are allocated smoothly and challenges are managed professionally.
* Supporting operational success being a dependable resource for teams and clients during out-of-hours periods.
* Coordinating effectively working closely with our care teams, clients, and internal teams to resolve issues efficiently.
* Escalating critical issues ensuring urgent concerns, such as service disruptions or client safety risks, are addressed promptly.
Requirements
* Resilient & Adaptable – Able to stay calm and decisive under pressure.
* Highly Organised – Comfortable handling multiple priorities in a fast-paced environment.
* Proactive & Solutions Focused – Able to think quickly, adapt, and manage urgent shift changes effectively.
* Aware of Escalation Protocols – Able to recognise when a situation requires urgent intervention and take the right action.
* An Excellent Communicator – Confident in liaising with our care teams, clients, and internal teams to resolve issues professionally.
Benefits
* Blue light card - we’ll pay for it.
* We are a Real Living Wage Employer.
* Enroll onto a Level 2 to Level 5 diploma.
* Earn a £50 voucher for every friend you refer who joins our team.
* We help you save for Christmas.
* Wellbeing support including up to 6 face-to-face counselling sessions.
* In-house wellbeing team to support you.
* 24/7 live chat and video calls with trained counsellors, and free financial and legal advice.
* We reward Employees of the Month with a £100 voucher.
* In-house womens health support.
* Accumulate holiday pay as you work.
* Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party.
* Two Volunteer Days per year, to support local charities and initiatives.