Job summary We have a vacancy for a receptionist/administrator, working with a friendly reception team. We are seeking a confident, enthusiastic additional member of staff to join our team, providing a high quality site administration and call handling service. Experience in a similar role is essential as you will be required to work autonomously. Full training will be provided. Hours will be between 08:30 - 16:30 Monday to Friday. Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies ML is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Please note for any NHS candidates in substantive roles applying for fixed terms contract positions (both for internal and external applicants), these have to be agreed on a secondment basis. Prior to applying for the position, you must discuss with your current Line Manager and HOS to ask permission to be released on a secondment basis, should you be successful in your application Main duties of the job To act as first point of contact for staff raising issues and concerns they may have regarding buildings. To monitor and manage the Reception and CSU Estates inbox, actioning any requests and arranging repairs and maintenance as and when required through the use of Connect (NHS Property Services online Helpdesk). To provide a high-quality site administration and call handling service. To assist in the management of the day to day building and facilities management of Bennett House, having the autonomy to make decisions in the absence of the Estates Manager. Also assisting with any day to day issues to ensure compliance with Health, Safety, Fire and Security regulations. Processing incoming and outgoing mail About us The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities. NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities. Offering a full range of professional services to clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do. Working for the Resilience and Estates team incorporating Health & Safety and Business Continuity. In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including pension scheme and generous annual leave allowance. With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 3 Salary £22,816 to £24,336 a year per annum Contract Secondment Working pattern Part-time Reference number 877-CSU-6672999-B Job locations Bennett House MLCSU - 2nd Floor East, Bennett House Hanley ST1 2QB Job description Job responsibilities Maintain stock levels of stationary using the ordering system. To monitor the room booking systems, ensuring rooms are tidy and prepared for meetings. To provide support, in terms of meeting room equipment and facilities including video conferencing equipment, projector and screens, Teams Video Screens. Record the destruction of ID badges that are returned to Reception. Process incoming mail and scan to relevant teams. Print outgoing patient letters. To provide support with photocopiers, scanning and fixing minor faults before referring fault to IT Servicedesk, communicating to staff any service downtimes. To ensure the office confidential waste bins are emptied and the check list is signed by contractors. Job description Job responsibilities Maintain stock levels of stationary using the ordering system. To monitor the room booking systems, ensuring rooms are tidy and prepared for meetings. To provide support, in terms of meeting room equipment and facilities including video conferencing equipment, projector and screens, Teams Video Screens. Record the destruction of ID badges that are returned to Reception. Process incoming mail and scan to relevant teams. Print outgoing patient letters. To provide support with photocopiers, scanning and fixing minor faults before referring fault to IT Servicedesk, communicating to staff any service downtimes. To ensure the office confidential waste bins are emptied and the check list is signed by contractors. Person Specification Qualifications Essential NVQ Business Administration Level 2 Reception Experience Essential Evidence of working on reception, answering calls and admin duties Experience of reporting FM building issues Communication Skills Essential Telephone experience Managing and responding to emails Person Specification Qualifications Essential NVQ Business Administration Level 2 Reception Experience Essential Evidence of working on reception, answering calls and admin duties Experience of reporting FM building issues Communication Skills Essential Telephone experience Managing and responding to emails Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Midlands and Lancashire Commissioning Support Unit Address Bennett House MLCSU - 2nd Floor East, Bennett House Hanley ST1 2QB Employer's website https://www.midlandsandlancashirecsu.nhs.uk/ (Opens in a new tab)