Hertfordshire Community NHS Trust (HCT) provides community-based healthcare services in Hertfordshire, West Essex and parts of the East of England with a value driven approach that is innovative, caring and agile. HCT's Child Health Information Service and Community and School Aged Immunisation Service (CSAIS) work together with other stakeholders to identify eligible individuals and provide immunisations in community and school settings, as well as providing dynamic responses to disease outbreaks wherever required. The role is to manage a team of call and recall administrators and develop the service offer. The call and recall service is a virtual call centre which contacts parents and carers of defined cohorts of children and young people, and other adults, to advise them that vaccines are due and either books into existing HCT clinics or directs individuals to the GP. To provide leadership to a team of administrators who work on a rota basis across Monday to Saturday, 10am to 8pm, to contact individuals, or the parents/carers of children and young people, eligible for vaccination. To provide team lead support for Call & Recall processes, including sickness reporting and monitoring, performance reporting and monitoring, annual and other leave processes, working closely with EoE CHIS Operational Management. To work with Specialist Immunisation Practitioners who will provide clinical advice and support. Act as a point of contact for the team in an appropriate and sensitive manner supporting new staff with training when required and providing staff with support where needed, applying leadership skills across the team and its hybrid homeworkers across the region. Take responsibility for co-ordinating staff in the event of having to implement business continuity plans, including responses to emerging incidents in stakeholder organisations, keeping senior leadership informed. A big thank you for considering joining us at Hertfordshire Community NHS Trust You’ll find it a great place to work with many benefits offered to you as a member of our staff We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you. For further details / informal visits contact: Name: Emily Chedy Job title: Clinical Quality Lead Email address: emily.chedy1nhs.net Telephone number: 07847544924