Transport Planner/Load Builder
Menzies Distribution Solutions are looking for an experienced Transport Planner/Load Builder to join our team in Livingston. Reporting to the Depot Manager you will provide full support regarding all transport administration. Having previous transport-related administration and customer service experience gained within a fast-paced distribution environment, the ideal candidate would be flexible and accounting administration would be an advantage.
The Details:
* Salary: £30k Per Annum
* Shift Pattern: Monday to Friday
* Hours: Monday-Thursday 12:00-20:00, Friday 10:00–18:00
* 28 days holiday inclusive of bank holidays
* Monthly Pay
* Parking Onsite
Key Duties and Accountabilities:
* Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
* Answer and respond to all incoming calls promptly and politely.
* Ensure all internal/external customer queries or concerns are dealt with professionally, friendly, and courteously.
* Liaise with the management team ensuring the smooth operation of the transport department.
* Ensure all inbound/outbound paperwork is completed promptly and accurately.
* Monitor and chase documentation in support of the transport operation.
* Produce statistics as and when required.
* Undertake administrative and filing duties to meet the needs of the Transport Department.
* Deal with customer orders ensuring quality accuracy, delivery timelines, instruction, and communication to all depot staff.
* Maintain a harmonised people and customer-focused team working environment always seeking opportunities to improve our stakeholder’s experience.
* Maintain and expand an excellent proactive relationship with existing customers and suppliers.
* Deal with customer and supplier enquiries and complaints from investigation through to closure.
* Ensure that customer requirements are administered in a timely, controlled, and recorded manner.
* Ensure that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
* Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviors to increase performance and employee satisfaction.
* Enter accurate data on all internal systems and reports.
* Work closely with the Accounts and Finance teams to fully understand Customer and Supplier requirements and expectations.
* Maintain data security and integrity in line with business needs.
* Create customer KPI reports.
* Collate accurate data to create customer invoices.
* Maintain a safe working environment that complies with all aspects of the company’s H & S Policy.
Key Experience and Qualifications:
* Excellent computer literacy (Microsoft Office, Word & Excel).
* Previous administration experience.
* Good numeric skills – including accuracy.
Technical Skills and Behavioural Competencies:
* Well-developed verbal and written communication skills.
* Strong analytical and numeracy skills.
* Good level of financial understanding.
* Flexibility.
* Help maintain a motivating focused team environment.
* Enthusiastic and energetic personality.
* Enjoy working to deadlines.
* Ability to work on own initiative, demonstrating organizational skills.
Site/Customer Specific Data:
* DS Smith system live planning on a daily basis.
* Ensuring customer service levels are key.
* Ensuring correct documentation is issued/received for all collections/deliveries.
* Recording all cancelled collections/deliveries so that the customer can be charged accordingly.
* Liaising with all customers on a daily basis.
* Dealing promptly with customer queries, complaints, and instructions.
* Building and developing relationships with the customer, transport team, drivers, other depots, subcontractors, and agencies.
* General administrative tasks.
* Paperwork for tipping.
* Chasing missing paperwork.
* Attending production meetings.
* Distributing final transport plan.
* Planning and recording all uplifts.
Benefits:
* Pension Scheme.
* Employee Assistance Program.
* SPIRIT Awards - Peer to Peer recognition.
INCLUSION
Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
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