Document training and support sessions according to Vaccination UK standards and requirements. Work with Senior Management to ensure accurate recording of clinical incidents and complaints, allocate investigating officers appropriately, and complete outcome forms. Act as a liaison with Senior Management to ensure organisational learning and patient safety are optimised. Assist in recruiting nursing staff and allocating mentors for new nursing staff, as well as undertaking the induction process for new staff. Plan and implement formal clinical supervision sessions with immunisation nurses at a minimum interval of every three months. Undertake other duties commensurate with the level of this position. Comply with Company policies & procedures.