Job Title: Resource Planner Location: Horwich Bolton.
Company: Premex
About the Role: Are you an organized and proactive individual with a passion for optimizing resources? Join our dynamic team as a Resource Planner! Your role will be crucial in ensuring that our resources are managed efficiently and effectively, enabling us to meet performance targets and deliver exceptional results.
Key Responsibilities:
* Plan and schedule duties for case handlers, leveraging in-house workplan management systems to align skill sets with KPIs.
* Assess and manage resource requests to maintain operational efficiency and minimize performance impacts.
* Monitor long-term and short-term resource impacts, ensuring service levels are met by analysing volumes, KPIs, and skill sets.
* Oversee the duty desk inbox, ensuring queries and urgent tasks are completed promptly while driving continuous improvements.
* Collaborate with Team Managers to develop workflow best practices and implement innovative ideas to meet SLAs.
* Collect, analyse, and report management information as required.
* Support operational processing tasks to contribute to overall business goals.
* Manage daily workflow and plan ahead for peak periods.
* Anticipate and plan for seasonal changes, ensuring resources align with business needs.
* Maintain and update resource planning materials to optimize work allocations.
What We’re Looking For:
* Familiarity with operational processes within ExamworksUK.
* Proven ability to build and maintain effective working relationships.
* Strong written and verbal communication skills.
* Experience in coaching and giving constructive feedback.
* Demonstrated problem-solving skills and ownership of tasks.
Desired Skills & Personal Qualities:
* Proactive in challenging the status quo with ideas for improvement.
* Exceptional organizational and time-management skills.
* Ability to influence and collaborate effectively with stakeholders at all levels.
* Budget and cost awareness with an understanding of workflow management.
* Professional, approachable, and enthusiastic with a "can-do" attitude.
* Driven to continuously develop skills and foster a respectful, positive work environment.
Key Relationships:
Team Managers and Senior Leadership Team
Support Tools:
* Skills Matrix
* Values Behavioural Framework
* Management Competency Framework
* SMILE Leadership Framework
Why Join Us? At ExamworksUK, we pride ourselves on fostering a culture of innovation, collaboration, and growth. You'll have the opportunity to make a real impact, develop professionally, and work in a supportive environment that values your contributions.
This is an internal only vacancy, and we will not currently be accepting external applications or Agency candidates.
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