Assistant Service Manager - Refrigeration Industry
A well-established manufacturer of bespoke walk-in cold rooms and mortuary suites, based in King's Lynn, is looking to expand and improve its aftercare support through the addition of a new Assistant Service Manager.
About the Role
This is a full-time, office-based position, working Monday to Friday, 8:30 AM - 5:00 PM. The role includes:
* Competitive salary (around £45k)
* 25 days holiday
* Employer pension scheme
Key Responsibilities
* Supporting the Service Manager, including covering duties during their absence
* Communicating confidently with clients to establish service requirements
* Coordinating service engineers to diagnose faults and manage any necessary remedial work
* Processing paperwork and relevant charges post-service completion
* Helping to establish a spare parts inventory and assisting in picking and packing parts
* Identifying warranty trends and working towards effective solutions
* Ensuring technical compliance through the issue of RAMS and sign-off procedures
Ideal Candidate
This role would suit someone with refrigeration experience who may be looking to step back from hands-on site work. The ideal candidate will have:
* A minimum technician qualification (City & Guilds 2079) and ideally an electrical qualification or time-served experience
* Strong fault-finding and diagnostic skills
* The ability to read wiring diagrams and knowledge of RDM & LAE controls (beneficial)
* Experience issuing RAMS and working within evolving industry regulations, including natural refrigerants and A2Ls
* Excellent communication skills, both with clients and technicians, to help achieve first-time fixes
* Strong computer skills, including proficiency in Microsoft Word, Excel, and email management
* A commercial mindset, ensuring clients receive a value-added service
This is a great opportunity for someone looking to further develop their technical skills while playing a key role in service operations. Additional professional training may be available for the right candidate.
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