Contents Location About the job Benefits Things you need to know Apply and further information Location Coventry, West Midlands (England), CV1 2WT : Darlington, North East England, DL1 5QE : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ About the job Job summary At the Department for Education, diversity drives us, bringing together people from all backgrounds, professions, and perspectives to shape an education system that empowers children and young people to thrive. Here, your career will flourish in an environment that offers unmatched experience and the chance to make a real world and nationwide impact. Our Technology Directorate is the backbone of this mission, delivering cutting edge IT services, infrastructure, and system development to support our goals. As part of the broader Government Digital and Data community across government, were committed to making public services digital by default, simpler, faster, and more user-focused. Were looking for a Senior ServiceNow Developer to join our Technology Operations team and help transform the way we work. Ready to lead, innovate, and make a difference? Join our multidisciplinary team and drive innovation in an agile environment Youll design impactful solutions to tackle business challenges and turn them into seamless workflows using ServiceNows cutting edge tools. Your mission: deliver exceptional value to users, streamline departmental processes, and elevate the overall user experience. Please see attached link for further information - Civil Service Government Digital and Data Capability Framework. Job description Join our team as a Senior ServiceNow Developer and help shape the future of workflow solutions You'll play a pivotal role in driving impactful changes, introducing innovative features, and improving existing workflows through automation. The team works internally-facing, building strong relationships with our stakeholders in the wider DfE ecosystem as well as external suppliers. We collaborate very closely with functions across the Technology directorate, keeping processes, tech capabilities, accessibility, UX, and platform capabilities baked into the design from the early stages. We balance BAU, continuous improvement, new requests, onboarding of new services, keeping up with the latest ServiceNow developments, and identifying and leveraging technology to bring further benefits to our users and the business. You will: Work closely with the product manager to identify opportunities and shape the roadmap. Keep up to date with ServiceNow developments and opportunities they may create for the department. Lead a team of talented ServiceNow developers supporting their learning and development. Manage performance of the technical team. Set and promote high standards of work. Build a supportive, transparent, and collaborative working environment. Provide support with administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions. Please note: Cover is required between 8am and 5pm with core working hours of 9am 4pm. Some flexibility may be shown and can be discussed with the successful applicant. Regular travel to Coventry is required for this role. This post will require the candidate to pass security Counter Terrorism Check (CTC) vetting before passing probation. Person specification Essential Criteria: Experience in modern coding standards and development techniques. Proficiency in JavaScript, HTML, and CSS. Experience and knowledge of the ServiceNow platform (ITSM, ITOM). Proven ability to lead technical workshops and engage stakeholders of all levels. High level of experience with Agile methodologies and user-centered design (UCD). Skilled in integrations, automation, and orchestration using workflows, scripting, APIs, and IntegrationHub. Experience of optimising development processes and system design. Proven understanding of information security principles. Experience in designing and supporting robust systems. Desirable Criteria: Knowledge of other modules of ServiceNow platform. Line management experience. Experience supporting, coaching, and mentoring less experienced software developers. Experience of CI/CD, DevOps, modern development workflows. Experience with CMDB/CSDM. ITIL 4 certification. Desirable criteria will only be assessed in the event of a tie break situation to make an informed decision. Benefits Alongside your salary of £56,353, Department for Education contributes £16,325 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Departments transfer / promotion policies. As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK. You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years service. In addition, all staff receive the Kings Birthday privilege holiday and 8 days bank and public holidays. We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours. Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances but must be agreed with the line manager and in line with the requirements of the role. Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered. As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities. Things you need to know Selection process details Step 1: Application At this stage, we will assess Experience. Candidates will be sifted through their CV and a personal statement (max word count 500 words). We will use your CV and statement to assess your suitability for the role against the essential criteria listed in the person specification section above. To confirm, the maximum word count for the personal statement is 500. Please adhere to this limit as anything over 500 words will not be taken into account. These will be assessed together against the essential criteria listed above. Step 2: Interview If successful at sift, candidates will be invited to an interview on MS Teams. You will be given a task to prepare in advance of the interview to present back to the panel. This will be assessed against the essential criteria. At interview you will be asked questions to assess your experience in line with the essential criteria listed above. The interviews should take place in the week of 6th January 2025. Please note these dates are subject to change. Other Information In your application, please dont include personal information that identifies you. This means we can recruit based on your knowledge and skills, and not background, gender or ethnicity - it's called name blind recruitment (opens in a new window). Please ensure that you remove from your application, all references to your: name/title educational institutions age gender email address postal address phone number nationality/immigration status We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesnt include ideas or work that isnt your own. This is so that your application is authentically and credibly your own. We reserve the right to raise the minimum pass mark in the event of a high volume or strong field of candidates. Please be aware that this role can only be worked in the UK from the location options provided and not from overseas. The government is committed to supporting apprenticeships, enabling people to learn and progress in a role whilst earning. We want to monitor the number of people who have completed apprenticeships who are now applying to progress further in their career and are asking this question to all candidates, on all vacancies. You will be asked a question as part of the application process about any previous apprenticeships you have completed. Your response to this question will not affect your application and it is not a requirement of the role to have completed a previous apprenticeship. If successful and transferring from another Government Department a criminal record check maybe carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Department of Education of your intention by emailing Pre-Employment.Checks.DFEeducation.gov.uk stating the job reference number in the subject heading. Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated. A reserve list may be held for a period of 6 months from which further appointments can be made. Candidates will be posted in merit order based upon location preference. Where more than one location is advertised you will be asked to state your preferred location. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. Terms and conditions of candidates transferring from ALBs and NDPBs Bodies that are not accredited by the Civil Service Commission and are not able to advertise at Across Government on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum. Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries should be offered at band minimum, but there is some flexibility where this would cause a detriment to the individual. Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms (unless they were on modernised terms in their previous organisation). Staff appointed on promotion will move on to modernised DfE terms. Staff will transfer over on their existing salary (on lateral transfer) and any pay above the DfE pay band maximum will be paid as a mark time allowance. Staff moving on promotion will have their salaries calculated using the principles set out in the attached OGD transfer supplementary information. Reasonable adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Department of Education via centralrecruitment.operationseducation.gov.uk soon as possible before the closing date to discuss your needs. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Please refer to the attached Reasonable Adjustments Guide 2024 accessible version at the bottom of the advert, for further information. Childcare Vouchers Any move to Department for Education (DfE) will mean you will no longer be able to carry on claiming childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Resource Business Partners Email : resourcing.businesspartnerseducation.gov.uk Recruitment team Email : Centralrecruitment.operationseducation.gov.uk Further information The Department for Educations recruitment processes are underpinned by the Civil Service Commissioners Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via CentralRecruitment.Operationseducation.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages Attachments DFE Terms & Conditions - accessible version Opens in new window (pdf, 215kB) Reasonable Adjustments guide 2024 - accessible version Opens in new window (pdf, 723kB) OGD Transfer Supplementary information - accessible version (1) Opens in new window (pdf, 327kB) Share this page Print Email Facebook Twitter LinkedIn GMail