Join to apply for the Project Support role at Plymouth Energy Community
Plymouth Energy Community (PEC) is a pioneering charity and social enterprise committed to creating a fair, affordable, and clean energy system. Our mission focuses on tackling fuel poverty, improving cold and damp homes, and increasing renewable energy generation. As we expand our impact and our organization, we are seeking a compassionate, value-driven, and self-motivated individual to join our team.
About the role:
As a Project Support in our award-winning Energy Advice team, you will play a crucial role in delivering our fuel poverty, energy efficiency, and community engagement initiatives. This is an excellent opportunity to leverage your customer service and administrative skills in a new, rewarding sector. Working closely with our Energy Advisors and Project Coordinators, you will support various activities working with the National Lottery and other funders, that make a tangible difference in the community.
You will be responsible for:
1. Energy Advice Support: Assist in providing energy advice and managing casework.
2. Hub Engagement: Welcome and advise residents at our new city-centre Hub.
3. Field Support: Accompany advisors on home visits and deliver energy-saving measures.
4. Community Outreach: Support community engagement activities across Plymouth.
5. Support Calls: Conduct initial assessments on our general telephone advice line.
6. Event Coordination: Organize events and drop-in sessions with community partners.
7. Resident Communication: Maintain regular contact with residents involved in our projects.
8. Case Management: Record accurate case notes in PEC’s CRM system, Microsoft Dynamics.
9. Administrative Assistance: Provide support for project monitoring, reporting, and document management.
10. Advocacy and Representation: Represent PEC’s mission and contribute to our organizational goals.
11. Systems Support: Aid in the implementation and improvement of PEC’s systems and processes.
About You:
We are looking for a team player who is:
1. Compassionate and inclusive, with a passion for supporting people and improving their circumstances.
2. Skilled in customer service with a keen attention to detail.
3. Capable of managing multiple priorities independently and effectively.
4. Comfortable working remotely and traveling frequently within Plymouth.
5. Open to feedback and dedicated to continuous improvement.
6. Interested in the day-to-day management of energy advice and community engagement.
What We Offer:
1. Leave: 25 days per annum plus bank holidays, with an additional day per year up to 5 years.
2. Flexible Working: Full-time hours (37 per week) with flexibility.
3. Health and Wellbeing: Health and wellbeing cash plan and a 24/7 confidential employee support service.
4. Pension: Ethical pension scheme with a 5% salary contribution matched by PEC.
5. Family Support: Enhanced maternity and paternity pay.
6. Life Assurance: Death in Service benefit – 4x annual salary.
7. Training and Development: Comprehensive training and development opportunities.
Application Process:
To apply, please use our SafeHR application portal to provide us:
1. CV: Include your past and current salary level.
2. Covering Letter: Detail your reasons for applying, the skills you bring, and why you would succeed in this role.
Application Deadline: 08:00 Monday 17th March Interviews: Scheduled for w/c 31st March
Seniority level
Entry level
Employment type
Full-time
Industries
Renewable Energy, Semiconductor Manufacturing
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