Serve as the lead point of contact for all customer account management matters
· Build and maintain strong, long-lasting customer relationships
· Negotiate contracts and close agreements to maximize profits
· Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
· Ensure the timely and successful delivery of our solutions according to customer needs and objectives
· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
· Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
· Prepare reports on account status
· Collaborate with sales team to identify and grow opportunities
· Assist with challenging client requests or issue escalations as needed
1. Knowledge, Skills and Experience
· Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
· Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and Board level
· Solid experience with MS Office (particularly MS Excel)
· Experience delivering client-focused solutions to customer needs
· Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
· Excellent listening, negotiation and presentation abilities
· Strong verbal and written communication skills
· BA/BS degree in Business Administration, Sales or relevant field