Provide technology support, services, and continuity business analysis on infra and applications with DigitalQ and potential clients.
- Provides technical and analyst support to IT (Infrastructure) and Application users.
- Drives best practices on process, procedure, and policy to stakeholders and users on how to resolve hardware and software problems.
- Installs and upgrades hardware, cables, operating systems, and appropriate software to facilitate user access to systems.
- Refers more complex or intractable problems to appropriate IT professionals.
- Identifies problems, agrees on remedial action, and undertakes emergency maintenance if required.
- Analyzes system and multi-tier applications and makes technical suggestions to improve Infra and Application performance.
- Maintains the system and license capacity management report regularly.
- Researches possible solutions in user guides, technical manuals, and other documents.
- Maintains a log of work in progress, calls received, actions taken, and problems detected.
- Works closely with the application and infra team to implement new systems.
- Reports on commonly occurring queries to detect underlying problems.
An understanding of major platforms such as AWS, Eloqua, AEM, and Salesforce would be beneficial, and understanding Events systems would be a huge advantage.
He/she will be working on a project to review all applications globally to understand their usage, function, criticality, and other aspects. She/he should be able to understand non-technical language and translate it into semi-technical language.
Requirements
* Knowledge of IT infrastructure, system maintenance, and application support.
* Experience with cloud platforms such as AWS, Eloqua, AEM, and Salesforce is a plus.
* Ability to analyze and optimize multi-tier applications.
* Troubleshooting and incident management skills.
* Ability to work with non-technical stakeholders and translate business requirements into technical insights.
* Problem-solving, documentation, and collaboration skills.
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