Role: Customer Service & Ticketing Assistant Reports into: Farringdon, London + onsite festival locations during summer weeks.
Contract Type: Full Time, Permanent
Start Date: ASAP
U-Live collaborates with creatives across music, arts and culture to curate and produce unique entertainment and lifestyle experiences. We have held events in rolling greenfields, derelict warehouses, intimate club spaces, decorated music halls, a royal park and even the Metaverse. Music sits at the heart of everything we do from traversing stateside country to global jazz, from cutting edge electronic music in house and techno to world-renowned heritage artists and much much more.
Working across U-Live’s festival and concert portfolio (LoveSupreme, Junction 2, The Long Road, Boundary and Nocturne to name a few), the Customer Service & Ticketing Assistant will play a key role in communicating with customers and in the smooth running of ticketing operations. You will be required to work onsite at festivals across the UK for a number of weekends during the summer months.
Responding to customer enquiries and updating event websites accordingly
• Helping to deliver specific aspects of hospitality packages
• Maintaining event website information and terms and conditions to reflect latest updates
• Assisting with the management of entrance gates at events and analysing historic data to plan for future events
• Onsite box office and customer service management
Reliable numeracy skills and proficient Microsoft Excel skills
• An appetite for hard work and a flexible approach to working hours
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