Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Job Title: Administrative/Telephony Officer (Full-Time, Temporary)
Location: Bury St Edmunds
Salary: £11.59 per hour
Working Hours: 9:00 am - 5:00 pm, 37 hours per week
About the Role:
Our client, a leading Public Sector organisation, is looking for a proactive and reliable Administrative/Telephony Officer to join their team on a full-time, temporary basis at HMCTS Bury St Edmunds. If you're looking for a dynamic role where you'll gain valuable experience and contribute to the smooth running of the court system, this is the perfect opportunity!
What's on Offer:
* Hybrid working: Enjoy a mix of office-based and remote work (3 days in the office, 2 days from home)
* Competitive hourly rate: £11.59 per hour, plus holiday entitlement and pension scheme
* Training provided: You'll receive two weeks of office-based training to get you fully up to speed
* Convenient location: The office is located next to the bus station and is close to local amenities for your office days
Key Responsibilities:
As an Administrative/Telephony Officer, you will play a vital role in supporting the efficient operation of the court system. Your day-to-day tasks will include:
* Telephony support: Answering calls regarding hearing dates and providing assistance to people involved in family-related court cases
* Document preparation: Preparing papers and files for court hearings, tribunals, and meetings
* Data management: Updating records on an in-house system, managing casework, and verifying documents
* General office duties: Photocopying, filing, post opening and dispatch, and booking meeting rooms
* Supporting meetings and training: Organising and preparing agendas, handouts, and meeting instructions
What We're Looking For:
The ideal candidate will be comfortable speaking on the phone regularly and be confident in handling a range of administrative tasks. We're looking for someone who is:
* Resilient and able to thrive in a busy environment
* Organised with the ability to multitask and manage competing priorities
* Detail-oriented with a strong focus on accuracy
* Flexible and willing to take on new tasks as needed
* A team player, while also capable of working independently
Requirements:
* Ability to work in a fast-paced environment
* Strong communication and interpersonal skills
* Willingness to learn and develop new skills
How to Apply:
Ready to take the next step in your career? Apply today by submitting your application online! As part of the process, successful candidates will need to provide necessary documentation, including a valid passport, proof of address, proof of NI number, and undergo a DBS check, along with a three-year referencing process.
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